We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
10 Best
Home Security Systems
of 2024

EDITOR'S PICK

See Details

EDITOR'S PICK

See Details

EDITOR'S PICK

See Details
View 10 Best
Home Security Systems 
  1. Home
  2. Home Security Systems
  3. Comcast Review

Comcast Home Security Review


ConsumersAdvocate.org Rating: 1.7 / 5 (Poor)
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Comcast Corporation is a multinational media and technology company. Their XFinity brand provides home security solutions for homeowners across the U.S. XFinity systems must be professionally installed, and feature 24/7 monitoring, battery and cellular backup, as well as smart home control. They can be fully customized and integrated with Comcast's other services (internet and telephony).
 
View Top 10 List

How is Comcast rated?

Breakdown

1.8/5
Equipment
2.0/5
Monitoring Options and Technology
0.0/5
Value
1.5/5
Contract/Subscription Flexibility

Overall Rating: 1.7 / 5 (Poor)

Comcast is the home security systems provided by Xfinity, a communications company with TV, internet, and telephony. Their devices can integrate fully with a variety of home automation technology, but their standard plans are quite basic. Comcast systems are more expensive than other comparable security companies.

How does Comcast work?

Equipment - 1.8 / 5

Comcast offers basic equipment as part of their standard plan, including window, door, and motion sensors that communicate with a control panel keypad. Installation begins at $50. Home automation and other environmental features, such as smoke monitoring, live video monitoring, remote thermostat control, and automated lighting are optional, as per industry standard. Each device must be purchased separately, although the company can make limited use of existing equipment already in your house.
Installation
Professional
Equipment Manufacturer
Sercomm, Visonic, SMC, Zen, Lutron, august, Chamberlain, Sengled, Philips, Kwikset, GE
Ability to Reallocate System
Wireless Sensors
Control Panel
Event Triggered Siren/ Alarm

Security Monitors, Sensors, & Devices

Intrusion Protection

  • Door & Window Sensors
  • Garage Door Sensors
  • Glass Break Protection
  • Motion Sensors
  • Recessed Door Sensors
  • Crash & Smash Protection

Environmental Protection

  • Carbon Monoxide
  • Flood
  • Temperature Change
  • Smoke

Surveillance

  • Indoor Cameras
  • Outdoor Cameras
  • Doorbell Cameras
  • Tilt & Pan Cameras
  • Live Surveillance
  • Event-triggered Surveillance

Life Safety

  • Panic Button
  • Medical Alert

Monitoring

Monitoring Options and Technology - 2 / 5

Comcast features 24/7 professional monitoring via cellular or broadband. Their call centers handle dispatch of all necessary emergency personnel. Total monthly recurring service charges, over the course of the 24-month contract, is $599.76.
Monitoring Options
Professional Monitoring
Monitoring Technology
Cellular
Broadband
Number of Monitoring Centers
1
Monitoring Center Type
Owned
Professional Monitoring Services
24/7 Professional Monitoring
2-Way Intercom
Police Dispatch
Fire Department Dispatch
Medical Dispatch

How much does Comcast cost?

Contract/Subscription Flexibility - 1.5 / 5

Comcast has a 24 month contract requirement and an early termination fee. Their monthly payments begin at a reasonable $24.99, and can reach $39.99 or more, depending on the equipment. Installation starts at $50, but generally averages $99. All in all, Comcast is more expensive on average than other smart home security systems.
Monthly Fee (min)
$24.99
Monthly Fee (max)
$0.00
Number of Available Packages
1
Installation/ Activation Fee
$50.00
Equipment Starting Cost
$0.00
Contract Required
Minimum Contract Length
24 months
Cancellation Policy
If you cancel or downgrade any services included with your package before the agreement expires, you will be billed the early termination fee specified in the agreement, unless you cancel within the first 30 days after installation or activation, as applicable.
Warranty
30 days after the installation

Contract & Price Fine Print

Comcast only offers one plan for its Xfinity Home Security monitoring services.

Technology Integrations

Technology Integration - 1.8 / 5

Comcast systems can be accessed and controlled remotely via their iOS and Android apps, which send email and text alerts, as well as live surveillance feeds for packages including cameras, and remote arm/disarm. Comcast also provides some home automation features in their plans. Their devices are compatible with Amazon Alexa, Google Home, and Zigbee.

Compatibility

Google Assistant
Amazon Alexa
Google Home
IFTTT
Z-Wave
ZigBee
Z-Wave Plus

Mobile Access & Alerts

  • iPhone App
  • Android App
  • Email & Text Alerts
  • Live Surveillance Feed
  • Remote Arm/Disarm

Home Automation

  • Lighting Control
  • Thermostat Control
  • Appliance Control
  • Electronic Door Locks
  • Event-triggered Automation
  • History Log
  • Unique User Codes

Comcast Reputation

Reputation - 1.5 / 5

Comcast only has an Underwriter's Laboratory certification. Their BBB grade is A.
Trust Pilot Rating
6.1 out of 5
BBB Rating
A
Number of BBB Positive Reviews
308
Number of BBB Neutral Reviews
35
Number of BBB Negative Reviews
1,292
Date Collected
2017-08-17
Year Founded
1963

Certifications & Associations

  • Underwriter's Laboratory (UL)

Comcast Summary

Contact & Additional Information

Homepage URL
https://www.xfinity.com/home-security.html
Company Phone
(877) 591-2503
Headquarters Address
1701 JFK Boulevard, Philadelphia, PA, 19103
Mailing Address
1701 JFK Boulevard, Philadelphia, PA, 19103
Top Rated
Our Partner

Professional Installation + $0 Activation

  • Cameras Use Light/Sound to Deter Crime
  • Doorbell Cam Detects & Protects Packages
  • Products Designed & Developed In-house
  • 24/7 Monitoring Starting at $19.99/mo
READ FULL REVIEW >
CALL NOW
See Details

Related to Home Security Systems

Top Articles
Suggested Comparisons