Home Security Systems
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Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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Xfinity Home Security Review
ConsumersAdvocate.org Rating: 3 / 5 (Average)
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How is Xfinity rated?
Breakdown
Overall Rating: 3 / 5 (Average)
How does Xfinity work?
Equipment - 3.3 / 5
Installation | Professional |
Ability to Reallocate System | |
Wireless Sensors | |
Control Panel | |
Event Triggered Siren/ Alarm |
Security Monitors, Sensors, & Devices
Intrusion Protection
- Door & Window Sensors
- Motion Sensors
- Recessed Door Sensors
Environmental Protection
- Carbon Monoxide
- Temperature Change
- Smoke
Surveillance
- Indoor Cameras
- Outdoor Cameras
- Tilt & Pan Cameras
- Live Surveillance
- Event-triggered Surveillance
Monitoring
Monitoring Options and Technology - 3.5 / 5
Monitoring Options | Professional Monitoring |
Monitoring Technology | Cellular Broadband |
Professional Monitoring Services | 24/7 Professional Monitoring Police Dispatch |
How much does Xfinity cost?
Contract/Subscription Flexibility - 2.8 / 5
Monthly Fee (min) | $29.99 |
Number of Available Packages | 1 |
Equipment Starting Cost | $99.00 |
Contract Required | |
Minimum Contract Length | 2 months |
Cancellation Policy | The termination fee is $1,100 (minus $100 for every three months service was kept) for preferred accounts. |
Warranty | lifetime |
Technology Integrations
Technology Integration - 3.4 / 5
Mobile Access & Alerts
- iPhone App
- Android App
- Email & Text Alerts
- Live Surveillance Feed
- Remote Arm/Disarm
Home Automation
- Lighting Control
- Thermostat Control
- Electronic Door Locks
- Event-triggered Automation
Xfinity Reputation
Reputation - 2 / 5
Trust Pilot Rating | 3.9 out of 5 |
BBB Rating | B+ |
Number of BBB Positive Reviews | 1,016 |
Number of BBB Neutral Reviews | 38 |
Number of BBB Negative Reviews | 1,680 |
Date Collected | 2018-08-06 |
Year Founded | 1963 |
Xfinity Summary
In Conclusion
As for equipment, the base package includes a touch screen control panel, three door window sensors, a motion sensor, and one wireless keypad. Customers get a lifetime warranty on the equipment, but as with many home security systems, the cost increases when you purchase add-ons or customize your system to include features like smoke monitoring, live video monitoring, and automated lighting. Plus, you can control each remotely with the Xfinity Home App.
Xfinity does have a proprietary video camera. You can use the camera to check the live feed with your regular subscription but if you want to record the video its $9.95 per month, per camera, which can add up pretty quick. As for home automation, certain products integrate with your Xfinity system, it all depends on which one you get.
Regarding pricing and contracts, there is a basic home security package that starts at $29.99 a month for the first 12 months and then $39.95 for the second 12 months for a 24-month contract. There may be discounts for existing Comcast customers. Professional installation is required and is a $50 installation fee. Also, you should know that there is a 30-day return policy and early termination fees apply after that.
Xfinity—like its parent company Comcast—doesn’t have great customer reviews. If you need to contact customer service, we recommend that you use the live chat instead of the phone. The bottom line is that Xfinity Home Security is a good home security system. Yes, their cost can add up, but they are still competitive, and if you already got compatible smart home devices and are looking for an app to control them all, Xfinity Home is an easy answer.
Contact & Additional Information
Homepage URL | |
Company Phone | (877) 591-2503 |
Headquarters Address | 1701 JFK Boulevard, Philadelphia, PA, 19103 |
Professional Installation + $0 Activation
- Cameras Use Light/Sound to Deter Crime
- Doorbell Cam Detects & Protects Packages
- Products Designed & Developed In-house
- 24/7 Monitoring Starting at $19.99/mo
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