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Advanced Home Warranty Review


ConsumersAdvocate.org Rating: 2.4 / 5 (Average)
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How is Advanced Home Warranty rated?

Breakdown

0.0/5
Transparency
4.1/5
Claims Processing
4.1/5
Coverage Options
0.0/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 2.4 / 5 (Average)

Advanced Home Warranty offers comprehensive coverage of a variety of home systems and appliances with both of its home warranty plans, for prices that are slightly lower than the industry standard.

They can be a great choice for homeowners looking to ease their wallet, while still keeping their coverage.

However, the company is relatively new and doesn't seem to have much of a presence online, which may be remedied as they keep growing.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$1,500

Coverage Options - 4.1 / 5

Advanced Home Warranty offers two types of policies: Basic and Total, both of which are hybrid plans that include a combination of home systems and appliances.

Their coverage is similar to other, comparable companies, and feature several specialty items as optional add-ons.

Their limitations and liabilities are very clearly stated on their sample contract, which we recommend prospective policy holders to read carefully and thoroughly.

What does Advanced Home Warranty cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Central Vacuums
  • Ceiling Fans
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks

Contract & Price

Contract Details

Annual Premium
Starting at $378
Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

Advanced Home Warranty premiums fall well within the industry standard at $378 for their Basic Plan, and $450 for the Total Plan.

The contract is fully cancellable within its first 30 days for a $50 fee, if no service has been provided.

After this period, however, customers are entitled to a pro rata refund of the paid contract fee for the unexpired term, less the $50 administrative fee and any service costs incurred by Advanced.

Sample Contract

Advanced Home Warranty provides a sample contract for potential customers on its website: Advanced Home Warranty Sample Contract

Cancellation Policy

This is a maintenance agreement for repair, replacement, or partial replacement of the products listed that are deemed manufactured or sold by the manufacturer.

This is not a contract of insurance, residential service, warranty, extended warranty, or implied warranty.

You may cancel within the first 30 days of the order date for a refund of the paid contract fees, less a $50 administrative fee and any service costs incurred by Us.

This contract shall be non-cancelable by Us except for: 1. Nonpayment of contract fees; 2. Nonpayment of Service Fee, as stated in Section III; 3. Fraud or misrepresentation of facts material by You to the issuance of this contract; 4. Mutual agreement of Us and You. If canceled after 30 days, You shall be entitled to a pro rata refund of the paid contract fee for the unexpired term, less a $50 administrative fee and any service costs incurred by Us.

All cancellation requests must be submitted in writing.

Claims & Service

Claims

24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Service Recall Period
30 days

Claims Processing - 4.1 / 5

Advanced Home Warranty has a very reasonable $60 deductible on any services performed by their in-network technicians and contractors.

Their 30-day waiting period is the industry standard, as is their 24/7 customer service line.

The company guarantees service within two days, which though a bit longer than usual, at least means that they're not making promises they might not be able to keep.

Advanced Home Warranty Reputation

Company Details

NHSCA Membership

Reputation - 4 / 5

Advanced Home Warranty is a sister company of Choice Home Warranty, a well-established home warranty provider, with almost ten years in the business.

Advanced, however, has virtually zero presence online, with no customer reviews.

While this may be due to the company's relative youth (it was founded in 2014), it nevertheless seems slightly odd to us.

Contact & Additional Information

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Customer Comments & Reviews

Loading Reviews ...
Nermena N
9/18/2018
Very rude people, since I called them and first word they said we told you 100 times we don’t cover California, and it was my first time calling them, unprofessional answer.

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