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American Home Guard Home Warranty Review


ConsumersAdvocate.org Rating: 2.5 / 5 (Average)
76 Customer Comments & Reviews - see all comments
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NOTICE: As of October 15, 2018, American Home Guard is OUT OF BUSINESS. We invite you to consider one of the other home warranty companies that we recommend.

American Home Guard is a Pennsylvania-based company with fifty years of combined experience. They offer three different home warranty plans with varying levels of coverage, as well as additional, optional coverage. They also offer discounts for senior citizens, members of service, government employees and more. The company has a 4-star rating on TrustPilot.

 
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How is American Home Guard rated?

Breakdown

0.0/5
Transparency
4.4/5
Claims Processing
4.0/5
Coverage Options
0.0/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 2.5 / 5 (Average)

American Home Guard offers three simple home warranty plans that are easy to understand and provide excellent coverage for all major systems and appliances. Despite having to wait for full coverage to go into effect, customers can expect generous repair and replacement allowances and reasonable service requirements with their flexible and affordable plans. American Home Guard's reputation has taken a turn for the worse this year, yet they remain a popular option among consumers and continue to receive consistently positive customer feedback on independent online review sites.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Typical Appliance Benefit Limit
$500
Typical Systems Benefit Limit
$2,000

Coverage Options - 4 / 5

American Home Guard offers straightforward, transparent coverage plans for systems, appliances, or both. They also extend optional coverage for such items as pools or spas, sprinkler systems, roof leaks, well pumps, and septic tanks. AHG has a per-item benefit limit of $500 for heating and cooling equipment for the first three months of coverage, which increases to $2,000 after that initial period. Similarly, their benefit limit per appliances, plumbing, and electrical starts out at $150 and increases to $500 after the first three months. Although coverage amounts are limited during the initial coverage period, their repair and replacement allowance is quite generous when compared to that of similar providers, making them an excellent option for homeowners looking to get the most out of their dollar.

What does American Home Guard cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of American Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

American Home Guard offers 12 month contracts for all their plans, which cost either $530 or $600 depending on whether the coverage selected is only for systems, appliances, or a combination. AHG plans may be canceled within 30 days or if no service has been provided under the contract, yet there will be a $75 cancellation fee plus any applicable service costs.

Sample Contract

American Home Guard provides a sample contract for potential customers on its website: American Home Guard Sample Contract

Cancellation Policy

Customers who wish to cancel the American Home Guard service agreement shall be entitled to a full refund if no service has been provided under the contract. The company will charge a $75 cancellation fee and any service costs.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.4 / 5

American Home Guard charges a sensible $65 service call fee with all their plans and offers 24/7 claims processing. The company is more stringent in terms of contractor selection and service requirements, as they only allow customers to choose contractors from their network and require them to provide proper maintenance and cleaning records to ensure their continued coverage.

American Home Guard Reputation

Company Details

Year Founded
2013
NHSCA Membership
TrustPilot Rating
8.4 out of 5
BBB Rating
F
BBB Positive Reviews
45
BBB Neutral Reviews
0
BBB Negative Reviews
4
Date Collected
2017-07-27

Reputation - 4.4 / 5

American Home Guard is not accredited by the Better Business Bureau or is a member of the NHSCA. On January of 2017, the BBB identified a pattern of complaints against business and requested information from them regarding the matter. Although AHG responded to the BBB's request, they failed to address the underlying problems causing discontent among their customers and were given the lowest possible rating. In spite of everything, American Home Guard maintains a high Trustpilot score and enjoys many more positive reviews than negative ones on the Better Business Bureau website.

Contact & Additional Information

Homepage URL
https://www.americanhomeguard.com/
Company Phone
(855) 511-4242
Headquarters Address
1515 Market Street Suite 1200, Philadelphia, PA, 19102
Year Founded
2013

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76 Customer Comments & Reviews

Loading Reviews ...
Sue M
3/25/2019
Americas home shield and Americas home guard are the same rip off company I'm out 1,000 for 2 homes don't fall for the BS take a look why is AHG AND AHS ON THE SAME WEBSITE both of them are crooks\ I just called the 855 number it keeps disconnecting

P
Pamela A
2/6/2019
We just found out that our rental house has not been covered since October, we received no notice of renewel so I went to call them and found the number was no longer in service. Then I googled the company and found they went out of business. We didn't receive any letter or email about this. I am not very happy about this.

Lori T
1/28/2019
American Home Guard is a fraudulent company, they stole $959.98 from us we signed up for a military member contract, and never paid any claims we were denied! denied! so we cancelled in three month and they refused to pay us our money back or even return are calls.

Nina T
12/20/2018
My husband signed a contract with them back at the end of October 2017. We both are retirees and struggled to pay up 1,749.99$ towards their best plan where they offered a 5 years coverage for repairs of all our electrical and kitchen appliances. Their customer service, namely David on ext 214 had supposedly given us one additional free of charge year coverage. Only a month ago, we needed our refrigerator to be repaired and phoned them. Some ladies answered our phone call and claimed not to have anything to do with this company which is very hard to believe, unless American Home Guard has acquired a different license to operate under a different name. We were shocked to know that they... Read More

C
Carol P
11/15/2018
You take money from elderly women & then don’t do anything! Uncaring company. I will pursue legal filing. You’re a disgrace!

Dori P
11/8/2018
CALL YOUR CREDIT CARD COMPANY AND REPORT AS FRAUD! I bought coverage from them back in February 2018. Paid $750 for 36 months of coverage. They were one of the highest rated providers on this website - I can't believe they are still listed as an 8.7 rating here (total lack of accountability from Consumer Advocate.org). This company went under and they never warned their consumers. Hopefully, your credit card company will help you recover your cost - I am waiting to hear back from mine. Again - why is this company still highly rated on consumeradvocate.org???

N
Nick
10/25/2018
worst company. They did not pay the contractor, I called, emailed numerous time to American Home Guard but they still refused to pay. Now my home just got a line from the contractor!! American Home Guard also owed me $250 check they were supposed to reimburse me for a claim I paid from my pocket first as they instructed, but they NEVER mailed the check and it has been 6 month already!!

Bud T
10/24/2018
I have tried for a month to contact them .. I bought a contract and I'm afraid this company went under for no one calls back . now the number is no longer in service .. I can't even reach them. I just lost $450. This company is a scam I found a number online for them and man that answered said it wasn't valid. (lie I suppose). Stay away from these scam artists!

Bud T
10/24/2018
I have tried for a month to contact them .. I bought a contract and I'm afraid this company went under for no one calls back . now the number is no longer in service .. I can't even reach them. I just lost $450

D
Darlene W
10/9/2018
I put in a claim to American Home Guard on July 11, 2018 for my stove cook top. It is now Oct. 9, 2018 and I paid a $60.00 fee for an appliance person to come repair it but he needed to get parts. Someone came and looked again and said they needed to get parts or get new one. AHG sent someone (I think) and they said not to use it as it might be dangerous. I have made numerous calls to AHG claims and spoke with Jason or others in the claims department and I always get that they will call me back. I have never received a call back. Now when I call I get the recorded message to leave my name and number and someone will call me back. I have not received a call back yet. Is it normal to... Read More

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