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Elite Home Warranty (Official Active) Review


ConsumersAdvocate.org Rating: 4 / 5 (Very good)
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Founded in 2020, Elite Home Warranty is a licensed home warranty service provider that protects appliances and systems in the case of malfunctions or breakdowns. The New York-based company offers coverage for appliances or systems, a combination of both, and advanced customization that allows you to pay for coverage of specific items.

How is Elite Home Warranties rated?

Breakdown

4.0/5
Transparency
4.0/5
Claims Processing
4.0/5
Coverage Options
4.0/5
Additional Benefits
4.0/5
Customer Experience

Overall Rating: 4 / 5 (Very good)

Elite Home Warranty provides a variety of customizable service plans for appliances and systems that run your home. The ability to select specific items and equipment to include in the service agreement allows the customer to have personalized protection plans without having to pay for unnecessary coverage. Being able to choose any licensed technician to service repairs is another benefit Elite provides that not all other home warranty companies offer.

Additionally, Elite’s customer service specialists are available 24/7, 365 days a year so customers can receive assistance whenever required and also file a claim anytime, either by phone or through the company’s online platform.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Build Your Own
Benefit Limit Type
Per Item
Per Term
Per Category
Typical Appliance Benefit Limit
$0
Typical Systems Benefit Limit
$0

Coverage Options - 4 / 5

There are three main coverage plans available through Elite Home Warranty. They are:

- Elite Appliances: Takes care of eight important appliances in your home including refrigerators, washers, dryers, ranges/stoves/cooktops, dishwashers, built-in microwaves, ceiling fans, and garbage disposals.
- Elite Systems: Covers important systems that run your home, including air conditioning, heating, electrical, and plumbing, as well as plumbing stoppages, water heaters, and garage door openers.
- Elite Complete: A combination of both of the previously mentioned plans, combining the most important appliances and systems in your household. Due to its extensive coverage, the Elite Complete is the most expensive plan offered.

Aside from these three coverage plans, Elite offers a fully customizable plan where the customer decides the appliances, systems, and items they wish to protect. This type of plan allows the customer the flexibility choose what they want to include.

Elite also provides extensive add-on coverage options that can be included in any of the plans for an additional fee. These include exterior items and systems such as pool and spa equipment, water and sewer lines, generators, lawn sprinkler systems, and a limited roof leak repair. Optional items such as central vacuums, wine coolers, water filtration systems, water softeners, stand-alone freezers, ice makers, and premium appliances can also be included. Add-ons also exist for pumps and plumbing components such as well pumps, septic systems, sump pumps, ejector pumps, grinder pumps, and plumbing fixtures. Additionally, customers can add a guest house as part of their plan.

Although Elite offers unlimited claims, there are caps to coverage. Caps on items will depend on the appliance or system being serviced and what the contract stipulates. The aggregated cap on all covered items on a policy is $16,000 for each 12 month period. However, policyholders can always increase their item or aggregate caps by purchasing additional coverage.

Policy agreements are contract free and have no cancellation fees. Elite also offers a 30-day free trial and a 90-day parts and labor guarantee for all repairs.

What does Elite Home Warranties cover?

Covered Built-In Systems

  • Water Heater
  • Smoke Detectors
  • Air Conditioning (Including Ductwork)
  • Heating System (Including Ductwork)
  • Plumbing System
  • Garage Door Openers

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garbage Disposal
  • Ceiling Fans

Specialty Items

  • Guest Unit

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4 / 5

Elite Home Warranty plans have term agreements of 12 months. Although pricing could vary by location, Elite's most basic plan starts at $44.99 per month. The Elite Appliances plan starts at $49.99 per month, while the Elite Complete plan starts at $59.99.

Although Elite’s service agreements are not automatically renewed each year it does notify the customer 30 days before expiration so that the service can be continued uninterrupted for another year.

Customers can request a free quote online by providing their name, phone number, email, and home address. An Elite Home Warranty sales specialist will contact them to go over the warranty plans and offer the pricing details. The specialist will also go over the items and appliances that are not covered by the warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
No
Waiting Period
30 days

Contractors & Service

Contractor Selection
Any Contractor

Claims Processing - 4 / 5

As with most home warranty companies, Elite has a 30-day waiting period before coverage kicks in. However, that waiting period may be waived if the customer is switching from another home warranty company and provides evidence of existing coverage or if the customer can provide home inspection documents that are not older than 90 days.

For the first 90 days Elite will cover you for up to the total amount stated in your service agreement. Full coverage goes into effect on day 91. From then, you will have access to the full benefits of your agreement until the end of the term. This limitation is only applicable for new agreement holders and will not be applied to renewals.

Elite stands apart from other home warranty companies because it allows the customer to select any contractor that is licensed and insured in their state to repair their home equipment. Nonetheless, Elite also has a network of licensed service providers and technicians that can provide the required services.

Elite Home Warranties Reputation

Company Details

Year Founded
2020
TrustPilot Rating
4.7 out of 5
BBB Rating
A+
BBB Positive Reviews
153
BBB Negative Reviews
2
Date Collected
2023-08-08

Reputation - 4 / 5

Elite Home Warranty is an accredited business with the Better Business Bureau and currently holds an A+ rating. Its customer review rating on the BBB website is higher than most home warranty companies, string a 4.94 out of 5. It also received a customer satisfaction rating of 4.7 out of 5 (excellent) on Trustpilot.

Contact & Additional Information

Homepage URL
Company Phone
(888) 354-8398
Headquarters Address
2715 Coney Island Ave Ste 3, Brooklyn, NY, 11235
Year Founded
2020

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Customer Comments & Reviews

Loading Reviews ...
talpsjohnson
6/17/2024
I just wanted to Elite Home Warranty for your excellent service while we've been under contract with you. We had a horrible 2023 with another warranty company and it's refreshing to have a company now that actually cares AND does their job! Your service is very much appreciated! Thank you Renee Johnson



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