First Premier Home Warranty Home Warranties Review
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41 Customer Comments & Reviews - see all comments
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Founded in 2020, First Premier Home Warranty is a New York-based company focused on providing home warranties to homeowners across the United States. They offer two different plans in level of coverage for appliances and home systems. Additional coverage can be easily added to make plans fully customizable.
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41 Customer Comments & Reviews
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Since i signed up with FIRST PEMIER HOME WARRANTY company in October 2022, i have been very disappointed. On December 30th i filed a claim to have a plumber clean out drain that was flooding my basement. When i submitted the invoice , the claim was approved on January 9th, Then it wasn't until February 16th that i received a very small amount in compensation for repair. After repeated phone calls, i was finally informed that because the invoice didn't have "PAID" written on it, that they only approved this claim out of "Good will".? What the ? So, to complicate matters, i came home from work in early January and my heater wasn't working. I immediately called my service heating cooling... Read More
DO NOT GET THIS WARRANTY COMPANY! They are Scamming us to get money but not provide service. Amazing sales guys but will not cover your claim. I paid for 6 years and after a year when I finally had a claim they made up things to not approve my claim and Todd Pearson - Operations Manager was extremely rude and accusatory although i provided all the supporting documentation. You will do more work with 0 outcome. They just want your money. I paid for a specialist to come diagnose my HVAC system and they gave their recommendation to First Premier Home Warranty, I had to call and reach out over 6 times to get a status and next steps then they asked for 3 years of maintenance report which... Read More
Best experience getting a 5 year home warranty, this gives me a great peace of mind! compared to many other plans and this was by far the best coverage and price. Michael was a pleasure to work with and I could tell he really did care about what was best for us. Thank you for the excellent customer service!
Lousy, LOUSY service, wrote e-mail today 2/24/2023 at 11:22 am CST, cancelling service for Feb '23 since they pulled out pymnt for the month on 1/22/23. Will wait and finish report later.
Bought a house in June and bought a warranty with them the same month paid in full for 5 years. In January the water softener was making noise so we put in a request to have it repaired. The technician came out and said that the softener needed rebuilt, and submitted the paperwork. FPHW said they wouldn't repair it because I didn't have 36 months of maintenance receipts done on the house.
DO NOT USE THIS COMPANY! They're going to fight you on every single claim you put in. Not worth it.
The worst possible company ever several customer complaints at least 80 just this year I canceled in January within 30 days they have threatened me if I didn't remove this bad review I gave them they would not give me my refund now they are dragging this out so they can say that a form wasn't filled out asked for it still waiting so they can try to prorate it and this way it's not a total loss no they say that they dont have my money 90% of the complaints are exactly the same story please do research before you even get a quote getting a quote gives them permission to keep your digital signature just a reminder
Terrible customer experience multiple technician assigned for my HVAC job no one will turn off mentioning company doesn’t pay cancellation process of the insurance is also ridiculous they put so many charges that you will end up not getting anything back from them be aware don’t Spend your hard-earned money on this fraud.
Dont want to pay on my AC claim, want to pay me a cash option instead which is lower than it will cost me to have the outside fan replaced. It has taken me three weeks to get this far!!!
Finally a company that stands behind there word. filed a claim with them for my dishwasher they had someone out there the following day. Thank you for following through.
when will i git my refund policy no 47691 robert thompson 859 glen valley drive sparks nevada
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