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Liberty Home Guard: Home Warranties Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
262 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.

 
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How is Liberty Home Guard rated?

Breakdown

5.0/5
Transparency
5.0/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.8 / 5 (Excellent)

Liberty Home Guard offers coverage that is wide-ranging and reasonably priced. The flexibility of its policies' terms, its network of certified experts and service providers, and consumers' access to claims filing 24/7 further improve the company's marks with us.

Liberty Home Guard's strong coverage, prices, and services make a good argument for retaining the company as an extended service contract provider. Overall, we can recommend the company for any consumer seeking affordable home warranty alternatives.

Liberty Home Guard has higher allowance amounts than the average home warranty company and sources their replacement units at a wholesale rate. They also provide customers with an exceptional repair or replace program, in which the company agrees to pay for the replacement of an appliance or system that is deemed irreparable by the contractor. What's more, it is Liberty's policy to always provide customers with the option to have an item replaced, even if it is repairable. LHG partners with many firms such as restoration firms, rekey services, pest control services, and carpet and floor cleaning companies.

LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.

Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Term Benefit Limit
$0
Typical Appliance Benefit Limit
$2,000

Coverage Options - 4.5 / 5

LHG offers customers three primary types of coverage plans: Appliance Guard, Systems Guard, and Total Home Guard. They will also provide completely customizable coverage upon request. With an in-house underwriting team, the company can add or subtract coverage items to tailor the policy to cover their customers’ specific wants and needs. For example, if you don’t have a microwave in the home, or you have two refrigerators, they can make all the necessary changes to get you the coverage you require.

Add-ons include items such as pools and spas, sump pumps, central vacuums, well pumps, septic system pumping, stand-alone freezers, re-keying services, gutter cleaning services, and secondary refrigerators.

Some items may have different cost caps for repairs done to them or for full replacements. Overall, Liberty Home Guard's plans are solid, covering a wide variety of home systems and appliances.

What does Liberty Home Guard cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Central Vacuums
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Central Vacuum
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Exclusions

For a full list of Liberty Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

Liberty Home Guard sells month-to-month, annual, and multi-year home warranty policies. Plans start at less than $1 per day—and depending on the current promotion, costs can be even lower. Liberty Home Guard’s service call fees range anywhere from $60 to $125, depending on the type of plan. The company offers discounts for its multi-year policies, providing the greatest value to consumers. Consumers interested in getting a sample quote or applying for a policy can do so on the company's website. Liberty Home Guard does not require consumers to have a home inspection in order to finalize contracts.

Contracts canceled within the first 30-days of the policy are eligible for a full refund. Should a consumer require optional add-ons, LHG will send the consumer a customized contract that includes optional add-on language, and the consumer has 30 days to review that language at no cost as well. In other words, all customers are entitled to a full money-back guarantee during that 30-day period.

Sample Contract

Liberty Home Guard provides a sample contract for potential customers on its website: Liberty Home Guard Sample Contract

Cancellation Policy

Liberty Home Guard customers may cancel their warranty policy at any time.

If canceled between day 31 and day 60 of the policy, the company will refund the full Agreement Cost, minus a $50 cancellation fee and the cost of any claims paid.

If canceled after the first 30 days from the effective date of the policy, the company will refund a prorated refund of the Agreement Cost based on the number of months remaining on the term of the agreement, minus the same cancellation fee of $50 and the cost of any claims paid.

Claims & Service

Claims

Service Fee
$60 through $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Any Contractor
Contractor Network Size
Undisclosed
Number of Technicians
Undisclosed
Service Recall Period
60 days

Claims Processing - 5 / 5

Customers must wait 30 days after enrolling before submitting support claims. However, Liberty Home Guard will project management any issue for its customers, even on day one of enrollment. Project management entitles users to Liberty Home Guard's wholesale discounts on parts, appliances, and labor, and it enables users to have Liberty source their in-network technicians to perform repairs. Also, if a customer has an existing policy with coverage expiring in less than 30 days from the purchase date, Liberty Home Guard will expedite the start date of coverage to overlap with prior coverage.

All service provided by said contractors has a 60-day workmanship guarantee. If the same malfunction happens within that timeframe, customers can file a claim in order to repair or replace the damaged item.

Claims may be filed 24 hours a day, 7 days a week.

Liberty Home Guard Reputation

Company Details

Year Founded
2018
NHSCA Membership
Number of Customers
Undisclosed
Number of Employees
Undisclosed
TrustPilot Rating
4.3 out of 5
BBB Rating
A+
Date Collected
2021-01-17

Reputation - 4.5 / 5

Liberty Home Guard stands out for being the BBB's only A+ accredited home warranty company, which speaks volumes about their customer satisfaction and overall company reputation.

Although Liberty Home Guard is not an NHSCA member, the company is currently in the process of acquiring its membership with the association. The company is fully licensed, and pays service providers for same-day diagnoses, ensuring customers receive the fastest response times and high levels of service.

The company earns 4.3 out of 5 stars on Trustpilot, which is pretty impressive. Home warranty companies don't often fare that well on consumer review sites.

Liberty Home Guard recently debuted a new survey model which sources and analyzes feedback related to customers’ experiences with the company since they first sign up. The new model also asks for feedback from its’ network of independent technicians, to fully analyze the service process from all sides. This shows the company's continued focus on customer satisfaction.

Read more about home warranty companies at our Top 10 Page.

Contact & Additional Information

Homepage URL
https://www.libertyhomeguard.com
Company Phone
(833) 544-8273
Headquarters Address
New York City, NY, 11234
Year Founded
2018

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262 Customer Comments & Reviews

Loading Reviews ...
C
Cameron L
4/22/2022
I had a positive experience when getting my microwave replaced. Liberty did not even have to send a technician out, they just ordered a new microwave to my home which arrived 2 days after I submitted the claim. They also helped find a contractor to install the unit. I only paid my $80 deductible and Liberty Handled the rest.

J
James B
4/15/2022
I purchased Liberty’s home warranty over two years ago and will be renewing it this year as well. They work diligently on resolving any issue that comes up along the path and always have your best interest at heart. The company you can definitely rely on!

D
Danny H
4/13/2022
Chris was really helpful with my last two claims. I had both my heating stop working and an electrical issue. He helped me save on the deductible because even though we created two claims just in case, when the heating technician arrived, he was able to determine that both issues were related and primarily an electrical issue. The very next day an electrician arrived and fixed root cause and both my heating and lighting in my home are now good to go!

D
Danielle F
4/6/2022
As a company my consistent experience has been that Liberty Home Guard goes above and beyond to help its customers. I only had an appliance guard plan because my HVAC system was brand new and still under manufacturer’s warranty. I then had an issue with that same HVAC system and was getting the run around from the manufacturer. I appealed to Liberty for help and they jumped in no issue. They had their experts talk to the manufacturer and eventually got the manufacturer to fully pay for repairs. If they went this far to help me with something that is not covered, I’m sure they’ll do right when I have my first real claim with them.

wjoan2977
3/31/2022
Excellent service from both technician and the LHG supervisor Lauren who I spoke with. I appreciate how professional and fast the repairman was and the follow-up call we received after to ensure our experience was pleasant. My garage door works again.

kpaul2749
3/29/2022
Logan on the Liberty team was very patient with me and did a great job logging my claim. After my call, I logged in to my portal to make sure the details were consistent and they were.

Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Paul, thank you for the kind words and the high rating! Logan will be pleased to hear that he was able to properly assist you.
lamarrowe7845
3/21/2022
My personal experience over the past two years has been great and my impression of them is highly positive. Their technicians, every time I’ve had one come to my home, seem to be well-trained, polite, and considerate. I’ve recommend them to a bunch of my friends and a few signed up. It’s nice that they also gave me credit for the referrals.

K
Karen D
3/18/2022
Liberty Home Guard had our washer fixed in less than 48 hours after our first call. Thank you to the technician team and Joe who helped us get this emergency claim prioritized.

J
Jennifer R
2/12/2022
Liberty Home Guard has PREDATORY and FRAUDULENT business practices. I purchased a 3-year membership on two homes in May 2021 for $3200, and things were fine until I needed an AC replaced. They dragged their feet for months, charged me $3100, ordered the wrong equipment in December 2021, fired the AC tech, and I had to return the equipment. I have been trying for months to cancel my membership and get a refund AND get the money back on the returned equipment, but they won't return my MANY calls or emails. They won't allow me to speak to a senior manager or even give me an email address so I can send them all my detailed documentation. This is a completely fraudulent company, and I'm at... Read More

P
Prince A
2/10/2022
I have been enrolled with Liberty for three years now and haven’t had a single issue with them completing my claims. Of my nine claims in total, four were replacements and five were repairs, all of them I had the first visit with a contractor scheduled within the first 24 hours after the initial claim was filed. Really fast service.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Prince, thank you for the kind words and the high rating!
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