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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.
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252 Customer Comments & Reviews
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UPDATE: Tried to buy my opinion by offering an “elevated” refund if I signed a release that would prevent me from writing the truth about my experiences. I didn’t agree. Would give a negative rating if the system allowed it. Totally dissatisfied with the “service” by Liberty Home Guard (LHG). They’re very good at hard sell, trying to convince you how they’re better than the competition. They even have an excuse why they’re not accredited with the Better Business Bureau, saying their ownership has changed and systems have been updated, and they’re now a much-improved company. I should’ve detected the BS right there, but the salesperson Alan S was a smooth talker. Do read their BBB... Read More
Used an unlicensed HVAC tech to perform partial installation, then paid tech for non completed work, then asked me to pay an additional $1700 to finalize an installation that was never finished, but was paid for. Paid $6289 in February, it's now June 4 and Liberty has taken zero action to correct this. Caveat emptor folks. Liberty will absolutely not take responsibility for their mistakes. They paid a vendor for work that was never marked complete, then expect me to pay the same installation fee again to fix the installation performed by a liberty provided tech who didn't have an HVAC license in my state per the HVAC board. By all means contact me I'll be more than happy to share the... Read More
Expect your urgent emergency claims to be treated with the lowest priority and your calls/emails to be ignored. Don't believe the sales reps when they assure you prompt assignments with in 24-48 hours we have never had a claim resolved in less than 14 days, in some cases they take over a month to get someone assigned. During that time you'll be repeatedly told someone will get back to you same day, they never will.
Another great year using Liberty Home Guard’s service. Thank you to George for helping me get set up with my fifth renewal! They did an outstanding job with our HVAC claim this year.
Best service. Their reps are all easy to understand with strong communication skills. The total home guard plan I purchased with them has saved me thousands. I’ve never had a claim they didn’t save me time and money on.
Liberty gets an A+ in my book. Their contractors are absolutely fantastic! Matthew sent me a guy to repair my furnace. He was truly a professional who knows his stuff! Was friendly, punctual and knowledgeable and was proactive giving me tips how to keep my furnace running for longer. All in, he spent about 3 hours fixing the issue when he was at my house, on-site.
I filed a claim for my hot water heater on October 7th. This company takes between 1-3 business days to make EVERY single decision. EACH STEP. I was assigned a technician the 9th. I was unable to reach the assigned tech. I was assigned a new tech, but he was a plumber and said I needed an electrician. I was charged a second fee of $80 to start a whole new claim (even though I clearly stated that I didn't have ANY idea what the issue was). The new tech was scheduled to show but never came. A guy showed up to diagnosis the problems and I'm STILL waiting for any resolution. I have paid $160 and waited 3 weeks. It is now October 26th. This company is horrible. Use UHP instead. Wish I had...... Read More
Our broker strongly recommended us getting started with Liberty, and it was a very smart and well thought our recommendation. We’ve had 2 claims for the past 9 months, one where we lost power and another with a leaking pipe. Naomi from customer service was great in both instances. We got the help quickly and the techs were superb both times - punctual, experienced, and respectful. Very good service both times, never regretted enrolling with them.
This company is the best. We’ve saved thousands of dollars in the first year of using them. 100% a worthwhile investment. It may take longer than if you handle things yourself, even though that was almost never the case for us but they come through, especially financially. Our Air Conditioner was replaced by them, and while it took 16 days to get done, they saved us $6,500 off of retail. Point is, it was well worth the wait. They’ve been extremely accommodating to us and we are grateful
Your team was professional, responded to our requests in a timely fashion and most importantly, fixed our pool during the last days of summer. I am still somewhat cautious due to malpractice by another home warranty provider but Liberty has certainly gotten off to the right foot with me. We’ve saved 75% of what we’ve spent on the policy so far just on this pool claim alone. It seems to be worth the money.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.