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🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
Liberty Home Guard: Home Warranties Review
ConsumersAdvocate.org
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.
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252 Customer Comments & Reviews
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Nashla thank you so much for your help on my claim. I’m writing this review because of how caring and helpful you were with me when we set up the claim and the follow ups that came. The process went smoothly as processed and my air conditioner is back in working order.
This is a thank you to Rica who has helped us on 3 separate claims so far. She has been consistent and dependable. Has not missed a single detail on any of our claims and always followed up with us when she needed to. Frankly, I feel as though this review is overdue, but she def deserves these 5 stars. Thank you for all your help and care throughout. We do indeed feel “guarded” with you.
So far, no regrets for choosing them as our home warranty company. We had to use them twice & had excellent results.
When my air conditioning unit broke down, Liberty was there and got it fixed for me the next day. The cost was completely covered by them. High quality service!
Repaired my pool pump using Liberty Home Guard’s services last week. Experience was extremely positive. The repair in total took the tech about 1.5 hours. He was very friendly, came on time. No complaints
Everyone I’ve interacted with on the Liberty team has been understanding, polite, and honestly relatable. When I file a claim, I get a prompt response and the techs arrive shortly thereafter. Great job.
This company is a SCAM. They’re a fairly new company that’s only been in business since 2017. In the policy/contract it states they’ll only cover up to $500 or the book value of covered items (see below). Talked to Michael who said he was the head of the Resolutions Department and that’s exactly what he said. So my HVAC system went out and they’ll only cover $500 of the total ~$8,000 cost. Paid $600 for the policy and $100 for the tech to come out and look at my HVAC so I’m not even getting back the money I put into it. DO NOT BUY A POLICY FROM THEM. 1) Diagnosis and repair/replacement is limited to $500 for the Covered Items identified in Sections D.4, D.5, and G., and $250 within 90... Read More
Over the years they took care of so many problems for me, ranging from my oven to my water heater. I’m thankful that I went with them. The process was easy and smooth each time.
Outstanding customer service from their agents on multiple claims we had with them. Most recently they sent us an electrician who was impeccable.
Their team is responsive, detailed-oriented, and seems to be well-organized. They pay attention to the details and make sure that your problem gets fixed as soon as they can.
Top Rated
Our Partner
🔥 SALE: $150 OFF + 2 Months Free
- Trusted by Forbes, NerdWallet & MarketWatch
- Coverage for HVAC Systems & Home Appliances
- Free Roof Leak Coverage & Multi-Year Discount
- Flexible: No Home Inspection Required
- Hassle-Free Claims Online or by Phone
LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.
Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.