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Liberty Home Guard: Home Warranties Review


ConsumersAdvocate.org Rating: 4.8 / 5 (Excellent)
252 Customer Comments & Reviews - see all comments
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Liberty Home Guard is a New York City-based direct seller, offering home insurance quotes sponsored by Progressive. LHG offers inexpensive policies that are systems-focused, appliance-focused, or all inclusive and works with a network of independent, licensed contractors in 48 US states including Washington D.C. Liberty Home Guard is the BBB's only A+ accredited home warranty company, and its board boasts over 100 years of combined experience in the home services business.

 
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How is Liberty Home Guard rated?

Breakdown

5.0/5
Transparency
5.0/5
Claims Processing
4.5/5
Coverage Options
4.5/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.8 / 5 (Excellent)

Liberty Home Guard offers coverage that is wide-ranging and reasonably priced. The flexibility of its policies' terms, its network of certified experts and service providers, and consumers' access to claims filing 24/7 further improve the company's marks with us.

Liberty Home Guard's strong coverage, prices, and services make a good argument for retaining the company as an extended service contract provider. Overall, we can recommend the company for any consumer seeking affordable home warranty alternatives.

Liberty Home Guard has higher allowance amounts than the average home warranty company and sources their replacement units at a wholesale rate. They also provide customers with an exceptional repair or replace program, in which the company agrees to pay for the replacement of an appliance or system that is deemed irreparable by the contractor. What's more, it is Liberty's policy to always provide customers with the option to have an item replaced, even if it is repairable. LHG partners with many firms such as restoration firms, rekey services, pest control services, and carpet and floor cleaning companies.

LHG recently launched a customer portal on their website to allow customers to conveniently manage their home warranty accounts from anywhere at any time.

Currently, Liberty offers services in 46 states, including Washington, D.C. Customers only need to input their zip code into Liberty's website, and it will automatically tell them if they are living in a covered area.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Term Benefit Limit
$0
Typical Appliance Benefit Limit
$2,000

Coverage Options - 4.5 / 5

LHG offers customers three primary types of coverage plans: Appliance Guard, Systems Guard, and Total Home Guard. They will also provide completely customizable coverage upon request. With an in-house underwriting team, the company can add or subtract coverage items to tailor the policy to cover their customers’ specific wants and needs. For example, if you don’t have a microwave in the home, or you have two refrigerators, they can make all the necessary changes to get you the coverage you require.

Add-ons include items such as pools and spas, sump pumps, central vacuums, well pumps, septic system pumping, stand-alone freezers, re-keying services, gutter cleaning services, and secondary refrigerators.

Some items may have different cost caps for repairs done to them or for full replacements. Overall, Liberty Home Guard's plans are solid, covering a wide variety of home systems and appliances.

What does Liberty Home Guard cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Instant Hot/Cold Water Dispenser
  • Central Vacuums
  • Ceiling Fans
  • Ductwork

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Built-In Trash Compactors
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer
  • Central Vacuum
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2 More

Exclusions

For a full list of Liberty Home Guard exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic

Contract & Price

Contract Details

Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

Liberty Home Guard sells month-to-month, annual, and multi-year home warranty policies. Plans start at less than $1 per day—and depending on the current promotion, costs can be even lower. Liberty Home Guard’s service call fees range anywhere from $60 to $125, depending on the type of plan. The company offers discounts for its multi-year policies, providing the greatest value to consumers. Consumers interested in getting a sample quote or applying for a policy can do so on the company's website. Liberty Home Guard does not require consumers to have a home inspection in order to finalize contracts.

Contracts canceled within the first 30-days of the policy are eligible for a full refund. Should a consumer require optional add-ons, LHG will send the consumer a customized contract that includes optional add-on language, and the consumer has 30 days to review that language at no cost as well. In other words, all customers are entitled to a full money-back guarantee during that 30-day period.

Sample Contract

Liberty Home Guard provides a sample contract for potential customers on its website: Liberty Home Guard Sample Contract

Cancellation Policy

Liberty Home Guard customers may cancel their warranty policy at any time.

If canceled between day 31 and day 60 of the policy, the company will refund the full Agreement Cost, minus a $50 cancellation fee and the cost of any claims paid.

If canceled after the first 30 days from the effective date of the policy, the company will refund a prorated refund of the Agreement Cost based on the number of months remaining on the term of the agreement, minus the same cancellation fee of $50 and the cost of any claims paid.

Claims & Service

Claims

Service Fee
$60 through $125
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Any Contractor
Contractor Network Size
Undisclosed
Number of Technicians
Undisclosed
Service Recall Period
60 days

Claims Processing - 5 / 5

Customers must wait 30 days after enrolling before submitting support claims. However, Liberty Home Guard will project management any issue for its customers, even on day one of enrollment. Project management entitles users to Liberty Home Guard's wholesale discounts on parts, appliances, and labor, and it enables users to have Liberty source their in-network technicians to perform repairs. Also, if a customer has an existing policy with coverage expiring in less than 30 days from the purchase date, Liberty Home Guard will expedite the start date of coverage to overlap with prior coverage.

All service provided by said contractors has a 60-day workmanship guarantee. If the same malfunction happens within that timeframe, customers can file a claim in order to repair or replace the damaged item.

Claims may be filed 24 hours a day, 7 days a week.

Liberty Home Guard Reputation

Company Details

Year Founded
2018
NHSCA Membership
Number of Customers
Undisclosed
Number of Employees
Undisclosed
TrustPilot Rating
4.3 out of 5
BBB Rating
A+
Date Collected
2021-01-17

Reputation - 4.5 / 5

Liberty Home Guard stands out for being the BBB's only A+ accredited home warranty company, which speaks volumes about their customer satisfaction and overall company reputation.

Although Liberty Home Guard is not an NHSCA member, the company is currently in the process of acquiring its membership with the association. The company is fully licensed, and pays service providers for same-day diagnoses, ensuring customers receive the fastest response times and high levels of service.

The company earns 4.3 out of 5 stars on Trustpilot, which is pretty impressive. Home warranty companies don't often fare that well on consumer review sites.

Liberty Home Guard recently debuted a new survey model which sources and analyzes feedback related to customers’ experiences with the company since they first sign up. The new model also asks for feedback from its’ network of independent technicians, to fully analyze the service process from all sides. This shows the company's continued focus on customer satisfaction.

Read more about home warranty companies at our Top 10 Page.

Contact & Additional Information

Homepage URL
https://www.libertyhomeguard.com
Company Phone
(833) 544-8273
Headquarters Address
New York City, NY, 11234
Year Founded
2018

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252 Customer Comments & Reviews

Loading Reviews ...
E
Eugene J
4/2/2021
Brad was very helpful and patience. He explained the program very well! I really appreciate the kindness he shown in helping me with my questions. He was very patience in explaining everything, with my Hearing Condition.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Eugene, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.
C
Cornelius B
3/31/2021
Hot water heater repair was quickly done. The plumber was courteous, knowledgeable, and efficient. Thanks, Liberty, for saving my time and money.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Cornelius, thank you for the kind words and the high rating! We are always here to assist.
E
Evan D
3/25/2021
My water heater went out on me, I totally didn't expect it. I am so thankful for having Liberty Home Guard as my provider! I called in for service, let them know I had a hot water issue and we ascertained that it was in fact a broken tankless water heater, and they had a technician come out to my house the very next day! The guy tested my entire system and told me my temp sensor was broken. He ordered the part and came back to my house the following day and had it installed and I immediately had running hot water again. All I paid was the service fee! I am impressed. Thank you, Liberty.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Evan, thank you for the kind words and the high rating! We are pleased to hear that we were able to properly assist you.
ivanluka3
3/17/2021
I was going to leave a 5 star review is because of Mr. Aaron Grey who helped me with a claim that originated during the pandemic and took months to resolve regarding issues with my washer dryer unit during the peak of the Corona Virus last year. But after much consideration I decided it would be a grave injustice to other consumers not to share my TERRIBLE experience. As I mentioned, this does not reflect on Mr. Grey at all but rather Liberty Home Guard as a company. Don't be fooled by positive reviews as their are companies that will pay you to leave review and others could be employees possibly leaving them. My story: my washer dyer unit broke in the middle of Covid last summer.... Read More

O
Oliver B
3/9/2021
I was impressed with how quickly a technician was sent out to diagnose and repair my fridge. Liberty Home Guard covered the job, no questions asked. I just had to pay my deductible.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Oliver, thank you for the kind words and the high rating! We are always here to assist you.
J
Jesse I
2/26/2021
I have really been pleased with my Total Home Guard plan from Liberty. The service of placing an order is very convenient and easy to use.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Jesse, thank you for the kind words and the high rating! We are always here to assist.
M
Marisol V
2/10/2021
I’ve always had a good experience, and they have taken care of my pass claims with promptness. Thank you, guys!

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Marisol, thank you for the kind words and the high rating!
ricea1332
2/1/2021
Always very friendly and knowledgeable, excellent customer service, easy to talk to and explain your problem. Immediate repair responses.

Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Thank you for the kind words and the high rating! We are pleased to hear that we were able to properly assist you.
G
Garry F
1/26/2021
We have had 4 issues since moving into this home. Liberty Home Guard resolved all of them (our washer, garbage disposal, oven and dryer) seamlessly. I am very satisfied with LHG, and I will definitely renew my plan when my current one expires.

M
Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Garry, thank you for the kind words and the high rating! We are pleased to hear that we were able to properly assist you.
heledwreck
1/18/2021
Very efficient and great coverage for repairs! It took a few days to get the parts for our refrigerator but the work was high-quality.

Mariam T  
Official Response

Head of Brand Management of Liberty Home Guard Home Warranties
Thank you for the kind words and the high rating! Liberty Home Guard is always here to assist.
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