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Priority Home Warranty Home Warranties Review


ConsumersAdvocate.org Rating: 4.3 / 5 (Excellent)
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Priority Home Warranty is a home warranty company based out of Miami, Florida. The company’s policies cover normal wear and tear on both appliances and systems in the home, as opposed to homeowner’s insurance which usually only insures catastrophic events. Customers can select and customize one of three plans; Systems, Appliances or Total Home Care. The company offers speedy claim filing online or by phone, real-time tracking of claims through a convenient customer portal, and 24/7 customer service. Priority Home Warranty currently offers service in 27 states.
 
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How is Priority Home Warranty rated?

Breakdown

4.1/5
Transparency
4.2/5
Claims Processing
4.2/5
Coverage Options
4.4/5
Additional Benefits
4.6/5
Customer Experience

Overall Rating: 4.3 / 5 (Excellent)

Priority Home Warranty is relatively new but is one of the fastest-growing home warranty companies that offers three customizable home warranty plans. Presently, the company provides service in about 30 states. The company stands out for its affordable and comprehensive plans and for its accommodating customer service. The company offers a quick and efficient claims process, which also allows homeowners to place claims through their personal online portal as well as track their claims in real time.

Priority Home Warranty allows customers to request a free personalized online quote and purchase a policy on their website or by phone. Customers can select a monthly, annual, or multi-year plan when choosing a plan. Their service call fee is promoted at $70. Priority offers flexible payment options to best fit your needs. Priority Home Warranty works with over 10,000 local insured and bonded service providers and contractors nationwide.

Coverage

Key Facts

Plan Types
Systems
Appliances
Combo Plan
Benefit Limit Type
Per Item
Per Term
Typical Appliance Benefit Limit
$1,600
Typical Systems Benefit Limit
$1,600

Coverage Options - 4.2 / 5

Priority Home Warranty offers homeowners a choice of systems-only coverage, appliance-only coverage, and a plan that combines both. Customers can request to customize their plan to suit the structure and contents of their home by adding individual add-ons to the policy. Priority Home Warranty's list of option coverage types is broad and mostly in line with competitive providers.

Priority Home Warranty Addons list include:
-ICE MAKER
-SECOND REFRIGERATOR
-STAND ALONE FREEZER
-SECOND CLOTHES DRYER
-SECOND DISHWASHER
-SEPTIC PUMPING
-WATER SOFTENER
-SEPTIC SYSTEM
-SECOND TANKLESS WATER HEATER
-OVER 5,000 SQFT
-CENTRAL VACUUM
-SUMP PUMP
-SECOND CLOTHES WASHER
-SECOND OVEN/RANGE/STOVE
-TANKLESS WATER HEATER
-LIMITED ROOF LEAK
-WELL PUMP
-SECOND AIR CONDITIONER
-POOL/SPA
-SALT WATER POOL SYSTEM

What does Priority Home Warranty cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ductwork
  • Toilets
  • Built-in Whirlpool/Jetted Tub

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Range Exhaust Hoods
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Freestanding Ice Makers
  • Stand Alone Freezer
  • Sump Pump
  • Septic System
  • Pool & Spa
  • Tankless Water Heater
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Exclusions

For a full list of Priority Home Warranty exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Septic

Contract & Price

Contract Details

Minimum Contract Length
1 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.1 / 5

Priority Home Warranty does not require homeowners to sign a lengthy contract. You can pay for coverage monthly or for the year upfront. Priority Home Warranty plans start as low as $1 per day and have different promotions running every day. Their service call fee ranges between $70 to $100. Priority does not require home inspections to purchase a policy however they may require a copy if needed to process certain claims. Priority Home Warranty’s monthly price for combination coverage is quite competitive within the industry.

Sample Contract

Priority Home Warranty provides a sample contract for potential customers on its website: Priority Home Warranty Sample Contract

Cancellation Policy

Customers are eligible for a full money-back guarantee within the first 30 days of purchasing a policy, after the 30 days a cancellation fee of $50 may be charged and customers may receive a prorated refund for the unused time of the policy.

Claims & Service

Claims

Service Fee
70
Maintenance Records Required for Service?
No
24/7 Claims Department?
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only
Any Contractor
Contractor Network Size
2000
Service Recall Period
90 days

Claims Processing - 4.2 / 5

Priority Home Warranty offers an online customer portal where homeowners can file claims 24/7 and monitor the progress of their claim in real time. Filing a claim is simple and takes about 30 seconds which can either be done through the online portal or by phone. Priority uses advanced technology to provide real time status updates for your claim which can be accessed both through your phone and computer.

Priority Home Warranty Reputation

Company Details

Year Founded
2019
Number of Customers
Not stated
Number of Employees
Not stated
TrustPilot Rating
4.5 out of 5
Date Collected
2021-11-11

Reputation - 4 / 5

Priority Home Warranty earns an excellent 4.5 out of 5 stars on Trustpilot. Customers on that site praise the company's speed of claims approval, repair service and the helpfulness of its customer service staff. The company is not yet accredited by the Better Business Bureau. However, Priority seems to maintain a 4-5 star rating across many websites.

Contact & Additional Information

Homepage URL
https://priorityhomewarranty.com
Company Phone
(888) 812-1060
Year Founded
2019

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