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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
L
Lorraine M
3/27/2020
Always very polite and quickly handle any situations Would recommend them to anyone

delecoke
3/27/2020
Responsive, Heat pump was repaired in a timely manor! Painless reporting via internet!

A
Albert T
3/27/2020
Customer rep called me within 24 hours of my online claim submitted .Rep asked pertinent info regarding claim & we shall see when a tech is put in touch with me?

jwoody728
3/27/2020
So far the process with Select has been good. Easy to sign up, and the claim we submitted was reviewed and approved quickly. One hangup is that they do not cover some basic maintenance, AKA annual AC maintenance. Overall a good experience so far.

lockout.open
3/27/2020
Had to file a claim for my AC unit representative was very helpful and polite

preskitjohn
3/24/2020
I had 2 policies 1 for our home and one for a 4 plex. About after taking out the polices one of the units in our develop a water leak. Called in to make a claim and was told they would get back to me in less then 3 days. $ days later I was told they do not have plumber in the area? When I signed up I was told the cover the whole U.S.! We are located in a large town here in Arizona. They the told me to find a plumber? Then that evening I was sent a email stating they needed an invoice before they would do anything? I ask who would pay for the extra trip required to provide the estimate? Silents! They do not cover that? spent 4 days going around and round. Stated I wanted the cancel the... Read More

E
ENRIQUE C
3/13/2020
THIS GENTLEMAN WAS FRIENDLY , HELPFUL AND I FELT LIKE I WAS TAKING TO A GOOD HUMAN AND NOT A ROBOT. IT WAS AN AWESOME EXPERIENCE, THANK YOU SELECT HOME WARRANTY

Ericka L
3/13/2020
Claim process went well. Company offered reimbursement to replace my not working garage door opener.

C
Cynthia R
3/13/2020
This is the first time I have had to use my home warranty. The claims representative was very courteous and efficient with gathering information on my dryer. I was told I would receive an email when the claim was approved and the business to conduct service was identified. In less than 10 minutes I received an email with the servicing company, and asked to identify 1st, 2nd, and 3rd choice availability times at my convenience. Their efficiency has already subsided my anxiety about not being able to dry my laundry. One quick phone call, melted my "Laundromat Flashbacks" of yesteryear. Thank you

Cheryl D
3/13/2020
Excellent sales staff. He explained the program well and looked above and beyond for discounts that met our needs. Excited to have security knowing we have a warranty that will work for us.

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