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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
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Natalie J
3/13/2020
Sale person was patience and excellent. Also, the sale person was accommodated towards the service fee.

Glenda R
3/13/2020
I am a REALTOR® & absolutely ❤️ Select! I have the peace of knowing both of my HVAC units are covered [paid $150 extra for 2nd one] etc. They are excellent on the phone, setting up your claim & you don't feel "guilty" calling because you've paid to be protected!! If you research other HWC's, you might choose Select also, like I did.....I RECOMMEND SELECT TO MY CLIENTS!!

Karen M
3/13/2020
I didn’t call, but I submitted a claim online. We got a message from the technician the next morning. Now we are waiting for our appointment.

Angelica V
3/12/2020
They where quick to answer my call and help me with my claims

P
Peggy S
3/12/2020
This will be the second time I’ve Filed a claim and it has been fast and friendly both times.

Patricia C
3/12/2020
Your representative understood my unprofessional description of my problem and is getting me a professional to fix my refrigerator. He was exceptionally nice and helpful.

nancy.glemaud07
3/12/2020
Select Home Warranty Fix my heater in a nice timely matter. They are very good company.

hossejim40
3/10/2020
Waste of money. Filled claim for dishwasher and took two months to resolve with a partial refund on a new model. Took another 2 months to recieve agreed amount. The people you deal with are total unqualified and can not tell you anything but someone will contact you in 24 to 36 hours( if your lucky)

A
Amy V
3/2/2020
Buyer Beware: 1) I have sent several requests and and even spoke with several representatives regarding a $75 reimbursement for work that was completed in 2018. I have not received reimbursement. The last person stated I would hear back within 48 hours- that was 3 weeks ago. No phone call-no email. Ticket #675569 2) I filed a claim for electric work. We were having issues with a circuit that continued to trip. When WE found an electrician, he noted that a power surge must have fried several outlets and light fixtures. He fixed all of those and replaced the fixtures or wires as needed. Select Home Warranty approved the claim, then denied the claim stating fixtures weren't covered.... Read More

Wyatt B
2/29/2020
These guys are liars and their customer service platform is among the worst I have ever experienced. I have a policy which has an allowance for repair of $500. They are only providing me with $340 for a leaky pipe to be fixed. They claimed that it was because of a previous repair. This is false, there has never been another repair. They made that one up. Their service reps are rude and unwilling to listen to me. One service rep hung up on me because I said I was making a record of my conversation with him. Really horrific service all the way around.

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