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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
mclobas77
1/19/2020
Not through with the claim as of yet, however prompt responses from SHW. Tech was out as scheduled and said my washer was unrepairable. Just waiting the 48hrs to hear from the resolution team. I hope all goes smoothly.

D
Dorothy C
1/18/2020
The customer service representative was very helpful as I followed up on a claim where a technician had not been assigned even though 48 hours had passed. He offered me the opportunity to find my own technician and they would reimburse me. I appreciated that flexibility but didn't take the option as it was Saturday so I didn't think I could find a technician myself. Within a few hours I did hear from Select that they had located a technician and I've scheduled them to come on Monday to fix my appliance.

D
Dorothy C
1/18/2020
Customer service was very helpful as I followed up on the fact that I still had not been notified of a technician assigned to my repair even after the 48 hours. He offered me the opportunity to find my own technician and they would reimburse me. I declined as it was Saturday and I doubted I could find one. They did line up a technician a few hours later and I expect them to come on Monday.

J
Janet H
1/18/2020
Sales rep told me I was covered up to $5K for heat and Air,after I explained that my system was old and I had it repaired about 1 yr prior and was my main concern about warranty, he assured me no problem. Paid yr upfront,$45 service call,2 months free,I thought it was so good I referred friend who bought 2yrs upfront. 11 months later, my heat is running on auxillary. Called Select, who hooked me up with company who said they will no longer work for them. Next contractor they had seemed pretty good(4 days later, They don't count weekends in the 48 hrs) and said unit needed to be replaced due to age and lack of available parts for it. Three days later and many phone calls later(which they... Read More

Terri T
1/17/2020
Very easy to file a claim. I really like that they are a 24 hour

nmjalas
1/17/2020
Quick response from when I submitted the claim to when shw emailed me back. The service was quick

T
Thomas C
1/17/2020
I've had Select Home Warranty since 2017. They have always provided me with great customer service and quick response time to claims. Highly recommended

sfewell76
1/17/2020
Wow, super impressed. Having issues with the garage door, used the website to submit a claim. Was very easy. Shortly after, I was receiving a call from a repair company to schedule a date and time. So far, so good.

jmtemple12
1/17/2020
Customer service was friendly and professional. This company has great prices and coverages.

A
Andre R
1/17/2020
Provides and had executed great service and customer service when called upon. I have maintained my warranty through them for almost the past 3 years with no issues or concerns.

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