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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
a_snooppdogg_69
12/19/2019
The representative was excellent in explaining everything about what is covered under Select Home Warranty policy and how the company works with you when you need them. Extremely helpful answering all questions and giving the history of the Company.

jldivincenzo13
12/19/2019
My representative was very helpful. Our heater was not working properly and during a colder than usually December in Minnesota it was so reassuring to have a wonderful representative help me expedite my claim and get help on the way. I am truly impressed with this warranty company and would recommend it to family and friend. Thank you Select Home Warranty, you eased my worries.

T
Terry L
12/18/2019
It’s been a couple days now, still trying to locate a technicians that is not backed up? Okay, good thing it’s not a gas leak! Maybe switching companies wasn’t such a smart idea?

jstone40
12/18/2019
repair person came out same day was polite and got it working

M
Mark M
12/18/2019
SHW sent a vendor out and couldn't get vendor to call me back. SHW let me select my own vendor and will pay them. I liked that very much. Now have new garage door opener that is under warranty . Mark from Austin

Shawn B
12/18/2019
SHW is very fast!!! and their staff is very knowledgeable in problems and gets me in touch with a repair person quickly. they also follow up and provide fast feedback on what is happening. I am very happy with them and the money we have spent on our Warranty has been well worth it.

johnandkathymalone
12/18/2019
The first time I called for a problem with my garage door they were here the next day. The tech was excellent and did a great job. No problems for the last 3 months. Now I placed a call for my cook top. I am waiting for a tech to call within the next 48 hrs.. Hopefully it will be another great experience.

deedrap
12/18/2019
I submitted claim and someone was out within 48 hours to repair the issue.

Leslie D
12/18/2019
I put in a claim for a leaking toilet and it has been 4 days with no plumbing company contact, I placed a phone call and I'm still waiting.

VL T
12/18/2019
Troy at Customer Service was superb. He was like an air-traffic controller. He walked me through the process of making a claim over the telephone (I know they prefer that it be done online, but I just don't have the time). I had two claims. I explained that I was very happy with the previous technicians who came to repair the dishwasher (they gave it whole new parts!). In this case, however, nobody could figure out where a leak is coming from. I asked Troy if he could get a seasoned plumber to uncover the mystery. He listened, gave me feedback the whole time so I knew what he was doing. I know people are complaining about Select, but my attitude is, you get more than what you paid for.... Read More

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