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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
M
Michael
12/4/2019
I ran into the garage door with my car. They paid the claim in full. Thank you for your help.

Yvonne L
12/4/2019
I recently bought a house and the warranty was transferred to my name. The representative was very helpful and was able to assist me. I’m waiting for a service call so I can’t rate that area just yet.

D
Don
12/4/2019
I should have read the reviews before I bought into this company. I had to wait to have my stove repaired. They kept sending me emails saying they were on it and seeking a tech. I have filed a complaint with the state of Arizona although I'm not sure what that will lead to. They also told me to take a picture of the stove and the serial number and model. Then they told me that they would send me a check (within) 30 days for $150.00. I asked them if they had priced stoves lately. What a farce they are. Do not purchase a contract from them.

Cristiane S
12/3/2019
Select home warranty is a scam! Do not buy anything. Every single time we needed them they didn’t show up. My husband lost 3 days of vacation and our drier is still not working for a month and nobody shows up when we schedule. Waste of your time and your money. Their costumer service is the worst! Search what people say about them on Instagram... They are not transparent. Please search about them before buying anything.

G
glay
12/3/2019
I recently filed a claim for my refrigerator with Select Home Warranty (SHW) and got the surprise of my life. The claim process was easy however the results were extremely disturbing. SHW sent a technician to my house to diagnose the problem with my refrigerator. The technician arrived and immediately determined that the compressor needed to be replaced. He called in the diagnosis and estimated repair cost. SHW started a line of questions to ascertain if possibly the compressor went out because of negligence on my part. Once the technician reassured SHW that the compressor went out because of general wear and tear and not due to any negligence on my part, they said they would review... Read More

B
Bob
12/3/2019
My heat pump went out and it took Select Home Warranty over 3 days to find a service repair man. Once the Service repair shop looked at my unit they determined that my compressor blew out (wires melted and black). It took another 5 days before I received an email. In the email it stated that they would pay $150.00 for compressor. The service repair company told me that it would cost around $1900.00 to repair my unit.

T
thomas S
12/3/2019
Smooth execution of renewal and during our first year we had zero issues to rate. It was nice to not have to worry about any issues if they raised.

jeffreydent
12/3/2019
DO NOT USE THE CON ARTISTS. THEY WILL NOT HONOR THEIR CONTRACT!

M
Marcy W
12/3/2019
This company is a SCAM! I bought insurance as protection when I purchased my home. I have been one week without hot water. After a week of reviewing they are allowing me $175 toward a $800 repair/replace. SCAM!!!!!!!!!!!!

joffrearias1
12/2/2019
They do require maintenance records or you are short out of luck. I didn't get heat blower fixed it was my fault no maintenance records.

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