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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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C
Chad M
10/23/2019
Processing a claim is fast and the hired help came on time and had no problem accessing the roof leak. The patch was professionally done and photos were taken and explanation of everything give with paper work.

colonelanthonyawood859
10/22/2019
On 11/25/18 we signed a contract wirh Select Home. The agents name was Richard. The contact number was 949 541 3347, 458.00 was the ANNUAL FEE with a $45.00 charge PER CALL SERVICE FEE. WE CANNOT REACH ANYONE AT THE LISTED NUMBER ABOVE. PLEASE ADVISE THE STATUS OF THIS COMPANY. ANTHONY A. WOOD

Steven K
10/18/2019
I signed up for this Warranty. After some time my water heater start leaking and I submitted claim which immediately has been rejected. The plan I signed , list water heater as covered, but it did not say, that it cover only selected components and DOESN'T COVER HEATER ITSELF. Really bad experience. False, scam advertising of services.

S
Sergio Y
10/18/2019
This company is great from the initial service call to the easy back and forth communication and properly done repair I had a positive experience that helped me keep my home in its excellent condition

D
Denny B
10/18/2019
I sunk my money into this warranty from a list of 4 different companies. I have a dish washer that has been not cleaning properly so I can only rate this one claim. This claim was handled well, the claim rep that came was very friendly and personally really raised my review on SHW.

C
C.Berry
10/16/2019
I went online for a quote and representative Chase Reynolds called me right away with a great plan and price hope all be well like he explained thanks so much Chase

J
J J
10/16/2019
I was very pleased with how quickly my claim was processed. I called on a Saturday and they had a repairman out Monday. Unfortunately, he was unable to fix it and it needs replacing. I feel the settlement they are giving me is fair.

A
Alex w
10/16/2019
Friendly customer service. Willing to work with customers. Giving great deals. Fast and easy.

dannyhuynhp
10/16/2019
VERY BAD HOME WARRANTY SERVICES ---- DO NOT BUY My contract show my expire date 10/17/19 when i submitted my claim on 10/15/19, i had to wait for more than 24hrs but no respond from them. I called on 10/16/19 and a claim representative said that my contract already expire last month so my claim does not past thru. I sent them my contract to correct my expiration date so they can open the claim. They said that will take another 48hrs to verify. They said that after it got verify, my contract will still expire when they resubmit the claim so it still not cover. It's their fault that they have the wrong expiration date! DO NOT BUY!!!!!!!!!!!!!!

J
James O
10/16/2019
I had a problem with my pool pump and submitted a form on the wrong property. I have two homes together and one has a pool, the other does not. I had only one contract and submitted on that contract number which was the property with no pool. I received a letter back that denied my claim. After a phone conference and getting the facts right and getting my other contract the pool pump was submitted by the agent and a copy of my contract with that property is being forward to me. The lady was very efficient and helpful with my situation and I'm giving KUDOS to her and Select.

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