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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
C
Charles G
10/16/2019
I talked with Ray Sanders, he was very helpful. He explained everything very well.

Y
Yolanda H
10/16/2019
My claim was processed within an hour and I love that. My family wont have to go without the broken appliance.

W
Wendi
10/16/2019
Very nice and greathe customer service representative was very helpful . And the sevice company texed me right away

Debbie D
10/16/2019
The agent that answered the phone was VERY courteous and was able to file a claim for me very efficiently. She was knowledgeable and answered all my questions. I have been using Select Home Warrantee several years with all of my properties and I am very satisfied with their service.

torchrider
10/16/2019
We have used Select Home Warranty on a few home projects now. They have been helpful and knowledgeable. The contractors they sent were professional and able to help us right away. Thank You Select!

C
CHRISTINE N
10/16/2019
I submitted a claim to get my ceiling fan repaired on 9-30-19, and the rep said it would not be cost effective for a tech to go out and repair it. So they were supposed to send me a claim resolution to cover the replacement cost. I waited, and after a week, I still hadn't received anything, so I had to follow up with SHW twice . They didn't send me a claim resolution email until 10-16-19! If I hadn't been persistently hounding them, then my claim would have stayed lost in the cracks of their system. What's worse is that once I finally received my claim 'resolution', they only covered $45 to replace my ceiling fan. Ceiling fans are now well over $200, plus they would not be covering... Read More

M
Matthew M
10/16/2019
I had a heat issue that needed tweaking to get it back running. It was chilly and I was hoping for fast service. I notified them and contact them multiple days in a row to speed things up. It works and I had a total week of waiting.

C
chifeng
10/15/2019
Pay your attention to the exclusion section of the policy! Look at the section 9.1.2 below, there is no way anyone buying their home can have the evidence of the last 3 years of maintenance records of all appliances and they can refuse to cover your damage even if you buy their policy!! 9.1.2. This Agreement does not cover any systems or appliances that have had previous repair or that require repair as a result of improper installation, previous repair, damage caused by any construction activity, improper wiring, inadequate or lack of capacity, power failures, power surges, overloads, missing parts, failure to properly maintain, failure to properly clean, neglect, misuse, corrosion, rust,... Read More

M
Matt s
10/15/2019
Last time I checked my water heating unit I noticed the knob was jammed and would not get hot enough. I was given a priority service call and the knob was replaced.

Q
quinten g
10/15/2019
Next to the sink the pipe going through to the fridge and washing machine sprung a small leak. Select gave me pointers to temporarily shut it off until they got to me. They came in 10 days and replaced the tubing- professional staff.

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