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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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S
Sharon A
10/14/2019
The dish washer blades started warping so I needed replacment parts. It is very easy to make a claim and took about 3 weeks to get the new parts ordered and installed. Good communication with me via email.

M
Monica C
10/11/2019
Part of me was worried the claim would be considered my fault but nope! They were totally helpful and non judgemental and that is how a warranty company provider should be. I was already under a ton of stress and they really took the tip off.

ae.niknam
10/10/2019
BE AWARE. This is a horrible home warranty company. when you have a claim. They will tell you a lot of excuses & limitations of the policy just trying not to pay you or offer a few dollars. My furnace broke 2 weeks ago I did claim and nobody contact me I called them again and again finally they send somebody to diagnose. the contractor said one electrical part in your furnace is broken and needs to replace then he called to Selected Home Warranty and talk to somebody and they asked him for repair cost he gave them some numbers and I heard that almost $800.00 then SHW rep told them we need to get approval.so I was ended up with a $45 service call fee that day. anyway, next 48 hours I... Read More

D
David B
10/10/2019
The wide range of service offered got me to try a monthly plan, I have been using them for 6 months and just needed one appliance repaired. Two weeks was how long it took me to get through service and three days there after I had the technician. Time was fair and service was good.

B
Bryan C
10/9/2019
Post service call I can give positive feedback on the service of my dish washer. It has always been a good product but the original installer used a cheap hose and now it was replaced with something more durable for the long term. Thanks for not cheaping out!

L
Lila B
10/8/2019
I live with my with and kids in a one floor split level with a crawl space. The crawl space was getting damp and was causing an odor. I called the service line and made an appointment for two weeks time. The timing could have been faster but they told me not to worry it was not an emergency. When they came they found a nearby pipe was leaking a very small amount of water and retighten it all up. Satisfied with the claim results.

B
Bryan
10/7/2019
I had a quick response from the company to replace my broken garbage disposal. I am pleased with the settlement.

Quinn H
10/7/2019
Nice call staff. Usually quick response to claims. File claim online, and receive a response via email with your claim number quickly.

D
Deanna
10/7/2019
We recently placed a call for repair to our pool pump. Unfortunately, SHW was unable to locate a company to come out to complete the repairs, however, did work together with our own pool company to approve the necessary repairs to get the pump fixed.

S
Summer B
10/7/2019
We ordered a platinum care package on our two rental units and whenever there is a problem the tenants can easily call up and request service on their apartment. It saves us time and money searching for handy men and gets results in an acceptable time frame.

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