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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
kaysno
12/5/2022
We are happy thst our cocerns and isuues will be handled promptly and expedited

swank318
12/5/2022
I just signed on so I haven't used them yet. However, I found their selling approach very business-like and clear in detail.

whittenburg377
12/5/2022
The Agent (Sam) was very helpful and courteous. I was pleased with the response.

C
cindy P
12/5/2022
I had a claim on my dryer because the belt broke. They had it fixed for me but i was worried that their was another problem with it. Sure enough 2 months later the belt has broken again and i hardly use my dryer. We will see if the real problem gets addressed this time

Craig H
12/5/2022
Connor is a True Professional! He did not attempt to bait&switch,He listened to my questions and found the perfect plan that met my needs. How can anyone complain about 2 free months and Senior discounts. His 9 yrs with your company shows LOYALITY !!!!!

Christopher G
12/5/2022
The Initial intake call I had with warranty rep was exemplar. My furnace is inoperable and the temperature outside is below freezing. I remain hopeful it will be remedied by a technician soon

anthony.a.arevalo
12/5/2022
This was an easy policy to buy and very comprehensive. I would recommend for ease of transaction.

M
Mano
11/21/2022
This people do not deserve one star ,stay away from this guys . they have best managed and fabricated web ,which you will see bunch of probably fabricated good reviews . but they don’t let you write your reviews on those . save your money and time stay away from select home warranty . Less than 2 years ago I got select for 2 of my homes, about a year ago my tenant informed me that refrigerator is not cold enough, I called select and after inspection I believe they said compressor acting and is not covering warranty, i said it is part of contract ,they ignored . I didn’t wanted to argue, because I had good tenants in that house I bought new refrigerator, few months later I had small leak in... Read More

Jeff D
11/18/2022
Very untrustworthy company. I went 3 weeks without s fridge because the tech didn't know what he was doing. When i called to cancel since it's still not fixed I get the run around. Supervisors never call back as promised. It took 3 days, about 6 hours to finally get them to cancel my contract, and they want to charge me a $75 cancel fee. How about letting me keep the cancelation fee as reimbursement for all my time on the phone following up on this service? 3 weeks to get a fridge repaired is unacceptable.

Rick R
11/14/2022
beware they are useless you will be sorry the techs they send are only interested in there $60

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