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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Marcus H
11/14/2022
Policy not comprehensive and that is not disclosed well on their website. They: 1) They charge the service call fee for each item as opposed to one fee for all items within a labor type (e.g. Plumbing). For example, if you have a facet leak on the first floor and second floor you need two separate tickets for that and will pay the copay(service call fee) twice for same company to service both leaks on the same day. 2) If your washing machine is leaking due to a broken seal the policy will not cover it (and you still have to pay the service call fee). 3) If you facet is leaking, electrical switch is faulty, ice maker is broken or light fixture is broken that is not covered unless you... Read More

D
Drew W
11/14/2022
Elliott was knowledgeable, obtained additional pricing discounts, and offered a competitive quote.

Kim M
11/14/2022
Belinda was amazing. Very on the ball. Very professional. Explained everything in detail. I will be referring several people to this company. Best price after hours of research.

juliemgalicia
11/14/2022
Zachary was by far the best salesman my husband and I have ever talked to over the phone. He was reassuring, funny, and pushed us in the right direction (in a good way). Can’t wait for our service to start and have peace of mind again!

mrgz1031
11/14/2022
I have used this company twice on two different homes. They are pretty easy to work with and are available 24/7. The best prices as well.

mcudiamat
11/14/2022
The rep who i worked with was extremely knowledgeable and made sure what i wanted covered was included. Great customer service and am happy to give Select Home Warranty a try for my warranty needs.

D
dustin
11/14/2022
They made it a very easy decision to sign up with them. The best price and plan by far. I did a lot of research and this was the clear winner.

grace.brazil82
11/13/2022
The agent that assisted me was very helpful and knowledgeable. I got connected so quickly too, no endless hold. The agent made sure to offer the best plan that works for me. I'm very happy that I got great coverage and plan for 3 yrs. I love the promotional discounts and the months free. I would recommend this company especially for the first-time home buyers.

tumbleweedren
11/13/2022
Contacted customer service and it is easy to set up a new plan

karelys88
11/13/2022
I have had good communication with customer service (Lukas) to make my contract, I hope I do not need the services of the company but I do need them, I hope they are as good as the customer service on my call.

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