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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Sol H
8/7/2019
At a fraction of the price of other warranty companies, select has been our main stay warranty provider. We switched to them from another and have had great success using them to fix appliance issues.


Sandy W
8/6/2019
I am totally surprised to see any positive reviews on this company. They find a way to deny every claim I file. They flat out lied about covering an icemaker on their website when I signed up and continue to claim it is my fault for not taking out the additional rider. I took out all the other riders, why would I not take out that one if it was offered? Their call center is outsourced and very difficult to work with. I contacted the escalation team who offered me a free service call on the next claim (which they will find a way not to cover) and a discount for renewing. I would not sign up with this company on a bet. The one star rating is a gift as they do not allow you to post... Read More


L
Laura C
8/6/2019
If I could I would rank them a zero. Stay away from this company. I filed a claim and all I kept getting is pushed around from contractor to contractor. I eventually cancelled my policy without ever getting a repair. Do not believe in the 24-48 hr turn around time. Also, I was told I would receive my refund check in 15 days. I am currently on day 20 no check. Of course when I called I got the check is in the mail. I have filed a complaint with the BBB in NJ and the Attorney General in Ohio. I am currently out of the cost of my 5 year contract with Select and also $4500 for the cost of my air conditioner and furnace. DO NOT PURCHASE A WARRANTY FROM SELECT HOME WARRANTY


S
Sierra G
8/6/2019
Thank you to Select for the positive experience. I am no longer worried about my ice maker breaking down again. I saw all the parts installed were from the manufacturer and brand new. I am really glad I own your warranty.


J
Jose P
8/6/2019
The staff is tremendous at coming up with fast results on an important claim. I other wise would have no washing machine for a while if they did not move into action so quickly. A+ results and service


D
donnahdesigns5
8/5/2019
HORRIBLE COMPANY TO DEAL WITH. AIR CONDITIONING IS BROKEN AND WE HAD A COMPANY COME OUT TO QUOTE FIXING IT. WE WERE TOLD BY TWO COMANIES NOW, THAT IT WAS NOT FIXABLE. WE GOT A CLAIM NUMBER. HAD THE REPAIR COMPANY (LICENSED AND BONDED) CALL THEM WITH INFORMATION THEY REQUESTED . HAVE NOT HEARD BACK FROM THEM. AM SWEATING IN FLORIDA WITH NO AIR! THEY WILL NOT RETURN OUR CALLS!! DO NOT DEAL WITH THIS COMPANY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!


M
Martin D
8/5/2019
My stomach was in knots at the water pressure failing on me and just trickling. Select kept me calm and worked quickly and robustly. They came in in a few days and fixed a lodged gunk in the pipe not getting water through properly anymore.


L
Larry W
8/5/2019
It took two weeks to finish my claim. I had my concerns but they squashed them all and did there homework finding a good repair specialist who could also find and install the parts needed. Service was efficient and worth owning.


Kelly K
8/4/2019
They provide only what they estimate materials for repair should be if you don't use their contractors. But the two contractors they assigned either didn't service my area or never returned my calls. Some of their reps give incorrect information and then policyholder is punished for following those instructions on proceeding with claim.


S
Sydney R
8/2/2019
Renewing this warranty in the future will be a for sure for me. With in this past year the service at Select saved me a great deal of money and headaches and is something I can't recommend enough. A+ company



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