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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Mark
1/19/2024
If I had to choose between jumping in a tank with 100 sharks, 40 electric eels, and 10 killer whales or doing business with Select Home Warranty, I’d choose the tank. You’ve been warned. Please note that all positive reviews you read on this post are from peoples initial customer service experience and the low price…That is the point. They have to be nice and affordable to get your business. Read the comments of the people that actually had to file a claim. Don't be fooled.


J
Jihad G
1/18/2024
Have you ever heard of ‘Bait and Switch’? Well, I ‘ve had plumbers come out and increased their prices and stated additional work was needed to complete the task at hand. Select warranty agreed and I had to pay much more than agreed upon.


Barbara M
1/16/2024
I have had an experience beyond terrible with Select Home Warranty. Do not use them. And trying to cancel my policy took three separate tries, with over a dozen attempts to persuade me to continue. It was only when I starting crying (I faked it) did the person relent and process my cancellation. Prior to that I had waited 5 days for Select to find a provider to service my furnace. When they confessed they could not find anyone and said I should go ahead and find someone myself , it took me 10 minutes. The bill was $600 and Select said they would pay only $400 because they did not cover labor but parts only. This is not how the contract reads.


C
Chayse
1/12/2024
I have submitted 3 claims over 3 years for different items. All 3 have been DENIED and when you call for help it is an operator from outside of the country with limited English. The claims administrators look for verbiage in the technicians report to deny liability.


William P
1/9/2024
Had for 3 years. Been waiting for service for 11 days. On top of that I can't understand any of their phone reps!!!


H
Haaris k
1/2/2024
I’m giving them one star less than one star this company is not even worth it they lie about it it’s been six weeks they have not fixed my washer dryer. I don’t know why this company is 9.2 rating. I complain to Better Business Bureau. No manager had returned the call they don’t give a damn about it, they lie about you they ordered the wrong part and they want more money from you out-of-pocket. This is the worst company did not believe this company at all. They want me to pay our pocket to fix the machine $400 and my budget is $500 under the policy. They giving me only $200 reimbursement and the machine is still not fixed.


cfcjr11
12/6/2023
Lucas Smart was very knowledgable about the products and services. So knowledgable that he signed me for my two rental properties and my own home. Hopefully I will no to file any claims but if I do, I know I will be protected. Thank you Lucas for answering my questions, being patient and providing great service


J
John C
12/4/2023
Don't ever use Select Home Warranty. I don't want other people to struggle like me when the repair is needed the most and find out that it is not covered. Before I purchased the policy with Select Home Warranty, I checked and made sure what was covered and not. Since most of the home warranty have a max. coverage, I made sure that there is enough cost to cover the central AC, roof leak, major appliances repair, etc. The salesperson even modified max. cap as $11,000 in my contract. After four months with Select Home Warranty, I had a roof leak in my living room. According to their website and contract, this is what is stated. Covered: A leak in your bedroom, living room,... Read More


R
Riju J
12/1/2023
This warranty company is the worst company that exists. It denies claims that every other warranty covers. Pages of fine print. Avoid this company at all cost.


soldbyemily
11/27/2023
This warranty denies claims that every other warranty covers. Pages of fine print.. Avoid this company. I’m a Realtor and have been very disappointed.



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