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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Nostrajamus
12/4/2018
I am revising my previous 5 star rating. I was quoted a price for specific items covered. After I paid the premium and received my policy I noticed that one of the specific items I requested was not covered. I was quoted a price that included this item but after paying it's not. I have to pay another $100 to get the coverage I was quoted. This "bait and switch" tactic should be illegal. This company is a joke. Stay away.

S
Sally J
12/4/2018
Me my brother and my mom all have been covered with a Select Home Warranty plan for the past 3 years. My mom has used them the most making claims and always tells me how happy she is. I like having the peace of mind for future repairs and the cost of the thing is cost effective.

P
Page C
12/4/2018
Good grief is all I can say. Having no heat for three days was terrible. Select was on the phone with me each day finding the best plumber and the best parts. The heat is on full blast and I have Select Home to thank!

jaysonryerson
11/30/2018
Had a 5 year plan with them and never claimed until 3 years into it. Called them to file a claim on a leaking water heater, they send out a contractor I pay the call out fee and then select denied the claim because the water heater is leaking and leaks arnt covered apparently. They had all the information on the "leak" I was very clear on that calling in the claim they even have notes. So I'm out a water heater the call out fee and 5 year policy. Don't bother save your money.

T
Tommy B
11/30/2018
Nasty stink coming from the carpet in my living room. I pulled it up and saw water. From underneath the house their was a pool of water. Claims was responsible and came out in 4 days time and fixed a whole found in the side of the house. They called me a few days later and I told them how happy I was with the work. This warranty was worth every penny.

L
Lyla B
11/30/2018
Truly a gem in the warranty business. I expected delays caused by the holiday season and I still got an appointment and my repairs completed in four days. The contractor explained why I had a leak and showed me each step he did for repair. Great Guy

Phyllis H
11/29/2018
This home warranty sucks. I had rather lose half of my premium than fool with them. They are sorry. Don’t dare let them set upmmaintenance work. If you are lucky they may find someone in a week . Kinda hard when your car is stuck in the garage and you can’t get the door up.. the rudest bunch of customer service people. Definitely non. Americans.

L
Lee A
11/29/2018
This home warranty is not worth the paper it is signed on. They have failed to every process a claim saying the item was not covered under my plan when according to the contract it was covered.

A
Andrew J
11/29/2018
Select Home warranty is good with handling small things around the house. Small plumbing problems are not a problem and have been covered. Calling time is normally quick and plumbers are very good at their profession. A+ happy customer here!

W
Wesley G
11/29/2018
We just moved into the area a 6 months ago and we talked to our neighbors a lot. They are a very nice family. I was told they had a warranty to cover things around the house that insurance doesn't. I ordered a warranty for $400 and today we are finishing our claim on our toilet. The recommendation was good and I wanted to write something good for them thanks.

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