Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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Avoid this service like the plague. They will delay and delay in replacing an item. It may be affordable, but it is not a good service what so ever.
I would like to talk about my policy (788114859). When we talked about the program, you shared that if something broke and could not be repaired that it would be replaced. This is not proving to be true on my dishwasher. 1. Since February, I've had to call and call and call just to get movement 2. I had to initiate the call between Select Home Warranty (SHW) and GE to get the repair person to file his report 3. I had to call back to cause action by SHW to move it to the next level 4. I have been "disconnected" or on hold for 20+ minutes (finally hung up) 5. The GE maintenance person shared that the part no longer exists and therfore the entire dishwasher had to be replaced 6.... Read More
My ac unit broke and called select warranty which I have coverage with and they told me that they couldn’t get a technician to me write away and told me to find a technician and have him inspected the unit I was able to get a technician and check the unit he told me that the unit was shot and had to be replace he send the repair estimate to select home warranty and explain the issue which is covered under their warranty but they denied the coverage and I was out $4800. DOLLARS out of my pocket we send them all the legitimate estimate they game me the runaround that they’re only giving me$250. DOLLARS they are not backing up their warranty coverage
They are a complete rip off. They will take months to repair. And then the contractors don't know what they are doing!!!! And when you take you own actions. You will not be reimbursed
I am not sure if an actual customer will ever present a positive review of this company. I have been a customer for more than a year and I have only one opinion. This is a fraud business and will do nothing that they promise you when you sign up. They are unable to get any service provide due to their terrible track record and thus the customer ends up paying all the costs of any repair work to be done.
They throw the contract language at you in every instance when they refuse to pay you and even after agreeing to pre-authorize charges they refuse when you make the claim.
Worst experience ever. My heating system went out 5 months after moving into my home. I contacted them with the information from the HVAC inspector that Select recommended. The system needed a new Blower Motor which was $1200. I had to call them daily to get any information. Every day I was given the same information, And the Select Agent on the phone said we are looking at your claim. We will call you with a decision after review. This when on for almost a month. Each week that went by my frustration level grew more intense. Finally the contacted me and sheepishly stated. "Our claims department has reviewed your claim, we can offer you $150 dollars on you Blower Motor claim". They also... Read More
This is the most dishonest company I have ever met. Their sales and customer service are very friendly and patient. But when you need to file a claim, it's just endless lies and scams. Unfortunately, I had both my AC and refrigerator broke in my house last year and had seen so many of their tricks. I can't tell you how many times I need to call and how angry I was. Here are some facts and you can make your own judgement. 1. My AC broke. SHW sent a technician to diagnose it (I paid $60 for the service fee) and then declined my claim. The decision letter said 'Issues such as these are generally Freon related (either low freon or a freon leak).' The technician report didn't even confirm it... Read More
Very poor service. I had to find my own repair person more than once then wait 6-8 weeks for reimbursement. Save your money and go with another company.
WORST home warranty company ever! Nothing is covered! Even labor is not covered! Terrible customer service!!! Totally dishonest. Buyer beware. Actually, do not buy this service!
Stay away from this company. Their sales people claim top coverage but in multiple occasions, problems are uncovered and in the latest situation, their denial of coverage letter was based on an exclusion that was not even the problem diagnosed.
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