We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details
CALL NOW

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4214 Customer Comments & Reviews

Loading Reviews ...
D
David L
10/18/2018
This company is not a real home warranty company. They are scam artists. Have a claim in now to repair a washer. Put the claim in 09/04/2018 and paid their fee for the service call. The tech said he would have to submit his diagnosis in to Select Home Warranty. Several weeks later I called Select and they told me he never turned in his diagnosis. I called the contractor and they said the part was ordered. They lied. I called select and demanded a new contractor. They came out. They gave the same diagnosis. I called today. The part is still not in. I believe they are scam artists. They take your hard earned money and never follow up to their promise. Next step is to get my... Read More

L
Lisa
10/18/2018
Was told everything covered with just the deductible to pay tech for the year. Sales rep insured me everything was covered. My heat system stopped working. Tech came quickly. Fine print though case under review. They say will ONLY cover $150 since I do not have service record from previous owner of home. I paid the $75 service fee to be left with no heat because company won’t cover over $150 without service record.

V
Vincent G
10/18/2018
This is the second warranty I bought from SHW. One for my business property and this second one on my house. I decided to after having several satisfactory claims complete.

Pardeep C
10/18/2018
I wish I can give them zero rating. Very bad experience. My gas furnace motor stopped working and I was forced to hire my own contractor to fix it. Select home contractor did not pick up the call. I spent $800 and running pillar to post to get the reimbursement. I am finally cancelling my policy. Please take my advice, save your time and money and never, ever go with select homes.

Amy J
10/18/2018
They are very helpful and quick to respond to claims. Very happy so far with this plan!

G
Garth B
10/18/2018
Terrific again with this second claim. On time and zero issues with the repair.

Regina A
10/18/2018
Very professional call. Willing to explain program and services. No pressure

R
Robert b
10/17/2018
it was a good rep...alot of information i did know..thank you for all the information.

W
Wayne R
10/17/2018
ALTHOUGH I AM A NEW CUSTOMER TO SELECT HOME WARRANTY. I CALLED IN AND REQUESTED HELP WITHA PROBLEM I WAS HAVING IN MY HOME. I WAAS TTREATED WITH RESPECT AND UNDERSTANDING , WHICH WAS NEEDED AS I WAS UNAWARE OF CERTAIN INFORMATION THAT WAS NEEDED. THE REP MADE MY CLAIM OVER THE PGONE AND GAVE ME THE INFORMATION I NEEDED TO COMPLETE MY SERVICE. SO FAR I AM COMPLETELY SATISFIED......

L
Lester H
10/17/2018
Dan helped me figure out how to properly configure the new thermostat he installed. He was very kind and patient and the level of service is top notch.

Top Rated
Our Partner

🔥 SALE: $150 OFF + 2 Months Free

  • Trusted by Forbes, NerdWallet & MarketWatch
  • Coverage for HVAC Systems & Home Appliances
  • Free Roof Leak Coverage & Multi-Year Discount 
  • Flexible: No Home Inspection Required
  • Hassle-Free Claims Online or by Phone
READ FULL REVIEW >
CALL NOW
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons