Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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BEWARE BEWARE BEWARE THIS COMPANY IS A RIP OFF PAID 1,499 FOR A 3 YEAR POLICY 10 MONTHS IN HAD AN ISSUE WITH PLUMBING AND THEY DENIED THE CLAIM. APPEALED THE DENIAL AFTER THE PLUMBING COMPANY SPOKE TO THEM ALSO. PLUMBING COMPANY SAID SHOULD BE A COVERED ITEM THEY HAD NEVER HEARD OF THIS. CALLED THE COMPANY BECAUSE THEY NEVER NOTICED US IT WAS DENIED OVER A MONTH LATER. CANCELLED POLICY ASKED PAID FOR MY PRORATED DAYS BUT ASK THE 60 DAYS OF POOR COMMUNICATION AND RUN AROUND NOT BE CHARGED AS PRORATION AND THEY SAID NO. THEY HAVE THE WORST CUSTOMER SERVICE BY FAR AND I ADVISE EVERYONE TO SAVE THERE MONEY THEY ARE MONEY SCAMMERS!!!!!!!
How is this company have a rating of 4.8? My parents needed their AC unit repaired, so they contacted customer service and was informed that there wasn't a technician available. They were told to contact a local company to complete the diagnostics, and repair. The entire unit needed to be replaced. This was July in AZ and it was 120 degrees outside. They contacted SunStar - a great company and the unit was replaced. Their claim was denied. Select claims there was a freon leak...SunStar provided letters and contacted Select to inform them that it wasn't a freon leak. The letter clearly stated that the condenser motor and compressor went out causing the system to not work. They acted like... Read More
if anyway I can give them no start, I will do it. 1, they have a lot of the fine print to turn you down for the coverage 2. I paid $2000 for 5 years coverage with 1 yrs free. sounds good right? Not true. they cheat you at section 13. when I sold my house, I decided to cancel this insurance after 600 days with this insurance, they stole my $1000+. I only got $900 refund. not only 600 days insurance fee deduced, also $75 cancellation fee. and I only had one claim last year, $200. they also want I paid. It means, they got your insurance fee, and cancellation fee, and not cover anything cost incurred if you cancel it before the term . And their salesmen never mentioned this when I... Read More
This company services very worst.
In my home plumbing system is fail they send technician after 5 days I stay home without water.
This company is a fraud. I had an interior water pipe leak - the cold water supply to my kitchen sink. The pipe and the kitchen sink are fully inside my home. I had to shut the water off to my home for 8 days while I navigated their requests....wanted to talk to the plumber, twice. Wanted photos. Wanted an invoice and written statement. Then, they denied it claiming that the water pipe was outdoors. For 3 weeks I spoke with countless agents who couldn't seem to understand -- chose not to understand it was an interior water line. A complaint registered with the BBB led to me getting a call from their customer service manager, James Wilson, who assured me that he would get my claim... Read More
The customer service person was very polite and courteous. However I was having a difficult time understanding the conversation as she had a Filipino accent. She was also struggling to understand me as well. Having said all this. Over-all it was a pleasant experience, and she was able to take my claim info, and gather the needed information necessary to begin the search for an Air Conditioning repair person in my area. I explained that the unit I had was a HeatPump, The Select customer service person said she had never heard that term before. In conclusion, the service person said I would be getting an email notification within a couple of days, and that I should call them back once... Read More
I went with Select Home Warranty because I saw they stood up well with reviews, and I'm not sure how! I liked that they offered all the right coverage of appliance plus roof leak protection, what could go wrong? Well I'll tell you, I'm sure glad I didn't sign up with their 5year plan at a discounted price. I took the one year contract to see how it goes... No issues until my refrigerator goes out. I thought, "Well, I'm glad I have a home warranty, after all that's why you buy em right?". I report the issue immediately, they tell me they will get ahold of the soonest available technician. A week goes by and they say they can't find a technician. They never called or emailed to let me... Read More
I bought my house one year ago. I had a home warranty on my house from another company that the seller's chose. So now, the search was on after the year was up. I chose Select for the price and services they offer. They also have an excellent rating!! Let's do this!!
I have one word to describe SHW - SCAM, it should be what the S in SHW stands for, although it could be a handful of other things too. Other descriptors that come to mind: hoax, unethical, incompetent, inept, unhelpful, uncovered, deceitful. They are good at a few things memorizing a script and knowing every single loophole to avoid covering you at any cost. If you read nothing below this, just know you are better served not having warranty coverage at all than having these clowns. ----- I have three properties, my personal property and a couple rentals so I went all in with SHW. Covering all three of my properties for three years. Again, buyers beware and do not make this... Read More
Watch out! They're very convincing to earn your business (as most of the reviews on them suggest) and then they treat you like crap! I wish I could give them zero stars here! I was lured into a 3-yr contract with SHW for 3 of my properties by an enthusiastic sales guy but as soon as the 1st claim was in, the problems started. Can you believe they don't have an electrician available in San Antonio, in their network?? Its probably because they cheated their vendors too and have built a bad rep. To replace a tenant's mircowave that their contractros could not fix, they offered a measly $50! Everytime we have to contact them, its a guraranteed wait of a few hours on the phone; they just pass... Read More
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