Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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I have been with Select Home Warranty for a couple of years now and I can say that they are very helpful and professional. I am an old lady and so as my appliances so I decided to get a plan with Select on 2016. My husband died a year ago and since then, I became dependent with SHW and its team. I have had several claims all of which were handled very quickly. Select's people are very prompt, respectful and kind. Thank you always Select!
The worst Home Warrenty Company I have ever used! They always are finding a reason in there contract to exclude or limit how much they will pay for a repair. Everytime they have engaged one of there service contractors to our home and receive the estimate for labor and parts they hardly ever approve of the repair. They always have some lame excuse in contract 9.1.2 to limit payment to $150 stating you have not provid ed annual service maintenance inspaections this can only pay $150 ! Also they comstinqly tell you if you are not satisfied with the service contractor we sent to your home find your own contractor . Great that means you must pay the full amount to your own... Read More
I do have a problem with this Select Home Warranty. I purchase a one year policy for the house that I was selling but as advise it would not be turned on till the house sold to a new owner. House sold last March, call Select home to advise them of new owner name and to "activate" the policy. Select Home Warranty Apparently then activated the policy while the house was for sale and now has expired. Select Home only answer was to say sorry and have me purchase a new policy for the new owners. Don't think the new owners will want to trust this company either. Be VERY Careful on working with this company. Ref: Policy # SHW1435458
Awful awful awful. I wish I could give a minus rating. My first and only experience with this company after almost 10 months in my contract. I have been without a working AC since June and the temperature has been as high as 112. Sélect home sent a company that 3 times claiming every time that there was a different problem. I was conned in paying over 300 dollars in repair and when it was finally clear that I needed my unit replaced they declined stating I didn’t have record and that they will give me 60 dollars toward replacing my unit. Terrible and a waste of money to have signed up wit this company.
$60 deductible for a working heating system. What can I ask for. I submitted a claim last week about my water heating system. Select sent Marcus and 2 more technicians to fix the problem with the system. When the work is done, I didn't pay anything but the service call fee that they charged me. Normally it takes $1500 to get this issue repaired but because of my plan with Select, my heating system was fixed without me spending so much. Thank you Select!
I called Select the other night to submit a claim about my broken clothes washer. I spoke with Angela, a very friendly representative. She was very accommodating and smart. She can relate and share her idea about any topic that I opened during the claim call. She made sure that the service repair request was scheduled in my convenience which was this morning and the guy she sent me, was awesome too. He was able to fix the washer in just a couple of hours. Good Job Angela.
One thing that I like about my warranty company aside from the fast response is the people who answers the calls. Select Home Warranty customer care are very nice and friendly. Also they offer several options to their clients. I always feels comfortable talking to them whenever I call to submit a claim. Please continue to offer great customer care to your clients.
Whenever I hear someone ask for a good warranty service company, I always vouch for Select Home Warranty. Why? Because I am a client of Select, my mom has too and few friends did sign up with them as well and all of us have same positive reviews about the service and its people. Very knowledgeable team, courteous and friendly customer service, licensed and experienced technician/contractors. I have been with them for 3 years now and I have referred them to my colleagues ever since.
They were very fast and professional. Their company was very knowledgeable and efficient. They responded to the claim within the hour on a Friday. They are highly recommended.
The service was quick and the repairman was professional. We did need three appointments to get it fixed though.
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