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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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F
Felicia h
8/4/2018
I just started with this company. My air conditioner went out and I’m waiting for a call back to see when a tech will be at my home, I put my claim in yesterday evening. The customer service has been good. Will rate more after they settle my issue.

Corrine D
8/4/2018
Customer service rep was very polite and helpful. I have not used the service yet but hope my future experience will be reflective of the great customer service.

Mike N
8/4/2018
Unbelievably poor. I've had 3 claims in over 3 years. My garbage disposal was too old. Offered $75 if I produced bills that it was replaced. Drain blockage in kitchen sink. Not considered emergency. Finally did take care of this 7 days and 100 phone calls later. Currently leaking kitchen faucet. Four days after making claim was told not covered but would be immediately covered for $50 bump. Was told they would notify and resend tech. After a week it's 8 am and waiting for tech that I will have to pay whole bill because Select refuses to give new authorization number. Meanwhile kitchen stull out of service. On phone their Indian call center talks a good game but delivers very little on the... Read More

Robyn M
8/3/2018
Mark Johnson was very professional and took the time to explain different options and cost savings plans to choose from. I have just signed a multi year contract with this company and am hopeful that my future dealings are as fruitful

M
Mary K
8/3/2018
William did a great job helping me get started with the best deal for me.

B
Bette S
8/3/2018
victor helped me out. Garbage disposals are not fixable. The company offered to send me $75 for a new one but I have to pay for the installation. That will cost me a few hundred probably. He explained that the company will repair or replace a covered item but will not pay to have it installed.

Leonel F
8/3/2018
Kevin did a great job not only guiding me through all the payment options and the savings involve depending on the option... also he walked me through the coverage included in the contract. I feel very comfortable speaking with him until the contract closing. great customer service

Nelson D
8/3/2018
Bruce really wanted my business. Spoke to Bruce told him I was researching and had spoken to Choice home appliance warranty. He explained Select plan and gave me the best price. $100 cheaper per year than Choice and it is locked in for 42 months. Great job Bruce!

J
Jose L
8/3/2018
Exelent customer service the coverage is great the Representative was very knowledgeable and professional

F
Frederick R
8/3/2018
I had an issue and was very angry and the customer service rep was polite, helpful, and resolved my issue

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