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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
Diane G
8/2/2018
Quick to get back to me. I was scheduled within a week for repair.

J
Joyce
8/2/2018
The ABSOLUTE WORST Home warranty company out there, use Yelp to get accurate reviews because not sure who the reviews on their website are from because they seem false. I had two claims with this company and both times they found a loophole to not repair or replace the item. One was a leaky toilet that they claim the repair guy they sent out did not get approval before fixing and the second claim was pool pump issue that they assigned two repairman to come fix the pump and the first guy told me he stopped working for Select over 6 months ago because they don't pay them after he did the work and the second guy told me they assign him cases to the customer and never tell the repairman as... Read More

S
Stan M
8/2/2018
This is the only thing I can say with my home warranty: Try them first and see the difference. Once you have tried them out, I don’t even think you would want to change or even wonder where have you been all this time. Bragging about what they can do is just not my style. I like and I will stay with Select Home Warranty. You don’t have to trust me, try it yourself.

A
Alice F
8/2/2018
The service of Select Home Warranty so far has been excellent. I have no issues, they answer their calls immediately, technicians are dispatched at a timely manner and most of all it is not as expensive as the other home warranties I checked on the market. I don’t have to worry at all no matter what time or day of the year, I know they will gladly come and help me out. Simply Excellent!

Suman P
8/1/2018
Be aware of #BeAwareOfSelectHomeWarrantyPolicy. If you do not have maintenance records, your AC repair expenses will not be reimbursed. In my case (issue date: 06/10), in hot summer (at 115F), I was out of AC for close to 10 days. After multiple calls, one representative asked me to pay for the repair out of my pocket and submit the invoice so that they could reimburse the expenses which I did. I waited for many days and then raised a request with BBB, but that was also closed as unresolved as they were not able to get response from selecthomewarranty (BBB ticket - 12921078). On 07/31, I received a call from select home warranty and asked me what would I do if they do not approve the... Read More

H
Harry A
8/1/2018
I had a few home warranties in the past. And I can tell you that it was a nightmare working with them. When I took a plan, I never thought it would be so frustrating. But with Select Home Warranty, it is different. I am satisfied with their service and the reps are very nice. I will give them 4 star rating for a job well done .Hope you would be able to help more Select home Warranty.

H
Hannah L
8/1/2018
I am a very stingy person so I get to really do my assignment before purchasing anything. I inspected/researched home warranties to their details. I hate making mistakes and wasting time. It took me quite some time to decide which of the home warranties to go with out there. So far, they have been delivering the services I need on a timely manner. I am pleased with the policy I have with Select Home Warranty and I would recommend them.

P
PB
7/31/2018
the rep was very helpful in renewing my contract and knowledgeable about other contract coverages and types of plans available to the customer. I like the plan I have and have had no claims this first year but renewed successfully and rep was polite. Satisfied customer and would recommend Select Home,.

L
Latavia b
7/31/2018
I had no issues ever with this company. I got my a/c repaired and now I am in the process of getting a new microwave oven...they are pretty forward and the contract states everything you are or arnt cover for so far all my interactions with select has been pretty good.

M
Minerva
7/31/2018
Great first time customer experience Richard Zooneenee was very professional, answered my questions with politeness and knowledge.

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