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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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R
Riley E
7/31/2018
Customer centric service from their reps. I am a supervisor in a call center company and I know how and when a representative is true to what he is saying on the phone. For the past 6 years Ive been with Select, each time I call to submit a claim, I get to be assisted by these types of reps. They drive positive experience to get happy customers. I guess that is one of the reasons as to why I am loyal to them.

I
Ivy C
7/31/2018
I am a newly grad and as a graduation gift, my brother gave me this unit. He said since I am just starting to earn money for myself I should get a plan to a warranty company to make sure I have everything covered. I then asked him if he has one he said I can search for Select Home Warranty. The reviews are great and looks like the plan coverage fits my lifestyle so I did call and signed up. Now I have just completed a claim with my ceiling fan and I am happy that they replaced it. Highly recommended.

Kelly K
7/30/2018
Just signed up. Haven't needed service yet but they have been quick to respond to questions

F
fran r
7/30/2018
Daniel Clark was the representative I spoke to, he did an OUT STANDING JOB!!!!! of explaining what the warranty covered and was very helpful to what was beneficial for me. He was polite, courteous , and very patient and helpful to all my questions . I was very impressed by him.

D
Dale
7/30/2018
Very professional and patient while responding to questions. Made the commitment easy to understand.

B
Becky S
7/30/2018
I called Richard and he sent the information I needed right away

N
Nichole
7/30/2018
I dreaded the Home Warranty Search, yet it had to be done. A representative contacted me, answered every question that I had and helped me work toward a reasonable and affordable package. The process was less than painful and I am confident that I made the right decision. Thank you!

B
Brian b
7/30/2018
Good customer service and professional people Excellent service , would recommend!

D
Dianne H
7/30/2018
My Account Assistant was Adam and he did an OUTSTANDING JOB! I am so excited that not only did I get $100 off my contract amount, but I got 2 extra months and my COPAY was reduced from $75.00 down to $45.00! Thank you ADAM!

V
V B
7/30/2018
The rep I spoke with was very informative, polite & went through all the offers that would be beneficial to me.

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