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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
R
Rahim
7/30/2018
Sol b did a great job explaining how to the warranty works thank you

R
Rahim
7/30/2018
I never had home insurance before but it seams is a great idea to have it and very affordable.

Z
Zack L
7/30/2018
Looks like Select is leading the warranty game. I have known several people in the neighborhood who has issues with their home warranty provider. I, on the other hand, has no, as in 0 negative experience with Select. Yes they are not flawless, well nobody’s perfect, but they makes sure that they give their all in meeting their clients’ expectations. I have had several positive experiences with them and I intend to add more years with them.

F
Fran S
7/30/2018
Rose and Arthur did an awesome job in handling my claim the other day. Rose is the phone rep who called me after I submitted the claim online. The claim is about my microwave oven’s door not closing properly. She coordinated the issue with Arthur the local repair man right away. Arthur did check the unit and after half an hour he was able to fix the door. He was explaining as he repairs the unit. Im glad that they were able to help me get the microwave back up and running.

A
Andrew
7/28/2018
We started with Select in March 2018. In June we had a new thermostat installed. It didn't read our hvac system. Called Select and they had a Hvac company out the same day. He told us that we need a new system which be be $12,500. I called for a second opinion from another company which explained that the thermostat was the issue. Last week week had our drain waste pipe crack. Call again Monday and someone was out Tuesday. They asked me to cut the drywall and take pictures so I could text over to them. I did! They charged me$60 for 2 minutes. Called Select to follow up Wednesday, Thursday, Friday, and Saturday. We have request different contractors, to speak with a supervisor, and to... Read More

F
Faith S
7/27/2018
Got the best team when it comes to taking care of my appliances at home. I signed up for Select’s Gold plan as I want to make sure that I have everything covered. I am not good in house maintenance as I am an office girl. I am somehow dependent with my insurance and with my warranty company. Good thing Select has people that I can call everytime I have problems with my home systems. I have even added them in my phone’s speed dial. Just a single call and I have them at my doorstep ready to help.

A
Annabel C
7/27/2018
Doing the right thing even if no one is looking is integrity. I was able to work with James, Select’s repairman, when I had issues with my sink. While he’s checking the problem, I got a call from my husband stating that he can’t pick my son at the school due to some emergency meetings. So without even thinking, I told James that I will leave him first to get my son and be back in less than an hour. When I get back, James is still in the premise waiting. The sink problem was fixed and he already cleaned up his mess. I thank you James for your integrity!

C
Carol N
7/26/2018
The staff is friendly and helpful. I had a couple of questions after just purchasing my policy, and someone called me right back, and I mean in a matter of minutes. What a pleasant experience!

S
Susana S
7/26/2018
As I searched for a replacement warranty plan on the internet, I came across Select Home. Select home has a very fair price for coverage offered. Not only was the contract price much lower, so was the deductible! Additionally, I am getting two extra months just by prepaying the year. That’s just slightly above a 50% savings overall for a peace of mind. Highly recommend.

T
Thomas H
7/26/2018
Abraham was thorough explaining the warranty. So far I have had no problems. I am confident that I made the right choice. I hope their tech's are as good as he said they are if I should ever need them. Tom Broadway, NC

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