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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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D
donald i
7/16/2018
The staff has made it an easy process in getting the contract started, explained everything I need to know in case I have to file a claim. I have just purchased this home warranty but I feel very confident that any claims will be resolved quickly and to my satisfaction.

H
Haydn W
7/16/2018
Excellent staff and very helpful in the process of getting the contract started, explained all the details, gave precise instructions and provided all the necessary documents in a streamlined method. Good indicator of things to come when and if I need support with my home warranty.

M
Mary J
7/16/2018
I have 2 children with heart problems so I always make sure that we have our AC system all covered. Then here comes my nightmare! I woke up one time and my AC was a mess. I immediately called Select, worried about my children’s health, the customer support was very accomodating and finds a technician within 24 hours to fix my AC. I cannot be more than thankful for saving my loves. Highly recommended.

Ian P
7/15/2018
Select Home Warranty was extremely helpful getting my warranty set up!

A
A. K
7/15/2018
I just signed up with the company. I talked to Jim Haynes who answered my concerns and assured me that signing up with Select Home Warranty will be a great experience. I’m looking forward to a great relationship with the company. I plan to update this review if I ever need to use this warranty.

Doug C
7/15/2018
Personnel was nice to talk to, helpful with my questions and concerns. I am hoping this contract is better than Choice Home Warranty.

Derrick N
7/15/2018
The representative that I talked to was very friendly and helpful. Gave me important information and advised me about discounts and what I was getting for services. I was very satisfied with the service.

J
JC
7/14/2018
The operator that I just spoke with was extremely professional and helpful. She repeated my questions to me and confirmed that we were on the same page. She asked me if there was anything else that I needed. I am VERY impressed and will absolutely recommend your company

Wayna S
7/14/2018
I called Select Home Warranty and spoke with John. He explained my options and was very helpful. Based on our interaction it seems as if the company has great customer service. Also, their rates are by far the best! I am unable to rate the service of the warranty as I haven’t used it yet. I also haven’t read through my service agreement. I will update my review should I have to actually use the warranty.

M
Mimi
7/14/2018
Abraham was very helpful and professional. He clearly explained all of my options and I felt comfortable making my decision to use Select Home Warranty. I hope I have as positive experience in the future when/if I have to submit a claim.

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