Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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Do not purchase a warranty from this company ! They claim to replace an item that is not repairable. On my first service call for a washing machine that stopped working, I paid 75.00 to have technician say it was not repairable. The offer for replacement they gave me is 100.00 ! Where in the world can a washing machine be purchased for 100.00 ? If you subtract the cost for the service call, my net replacement is $25.00 ! What a joke ! And this is their premium plan ! 1 star because you can’t rate 0.
Very disappointed, over two months and not repair my refrigerator, after many calls trying to reach any person to represente the company Lila a managers never received a call back, very irresponsable employees, irresponsable company, my payments on time not make changes, NOT recommended this business at all, one start is much for this CERO still some for Select home warranty ☹️
I would NEVER use this company again. The sales person is wonderful but as soon as you need a repair expect a lot of run around. They schedule you with some no-name repair person who never shows up, then they have you go through that process again with a different repair person who never shows up. If you contact them expect to be put on hold, or appeased with a "this never happens" in the 12 months I had this warranty, I had EIGHT repair appointments only ONE of which where a technician showed up. Select accepts no responsibility for this and will take your money and run.
Sales team is very good with Select Home Warranty. We have used another home warranty company for several years with their prices going up so we are branching out to try Select Home Warranty and see how their services compare. Home warranty companies says that they cover everything in your home, but in reality they cover certain components of everything in your home. So ask lots of questions about what is and what is not covered.
The sales service is very good with Select Home. I would not sign up for more than one year with ANY Home Warranty company. They all have fine print to provide ways to deny or reduce coverage. Study the contract immediately to see what is or is NOT covered. Ask for a refund if the contract does not provide what you really want. When you submit a claim, do not try to diagnose the issue. The repair person needs to do that. Only provide general information about the problem (otherwise that can try to say it is not covered without even sending anyone to review it). Make sure you talk with the repair person and get all the details. Get a written report from the sales person... Read More
Trying to file a claim and they are not helpful at all. Everything is done online or over the phone (which normally is fine). However, they refused to even send someone to look at my hot water heater. Just simply determined over the internet and phone that is was my problem not theirs. Then when trying to call and speak to come one who knows what is going on is impossible.
Gave me a much better deal than my prior carrier, with more time covered and coverages included.
So I purchased a plan online and received a phone call the next day. The person on the phone asked me why didn’t I select some of the discounts they were offering? I was like huh? Apparently I missed the first time home buyer and military discounts they were offering! He brought it to my attention and saved me a fortune!’I was very glad he did this and now I have piece of mind for years to come! Excellent customer service!
We have just started with this company so I have very little point of reference to say how good or not they are. Hopefully they will be better than American Homeshield.
Calling in to get more information was very easy, Sol was able to all our questions and was very knowledgeable and pleasant to speak to. I feel we made the right choice going with Select Home Warranty.
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