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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
M
Milisa P
7/9/2018
The agent was helpful in signing me up for the program I did not receive the email until after I called back in to ask about it tho but I was happy with their eagerness to assist with getting me connected with home warranty.

M
Michael A
7/9/2018
I could not believe how fast the response was for my phone call to help me you guys doing one he'll of job

D
Daniel W
7/9/2018
After applying for a contract, they offered me a better deal than expected. Good business.

B
belinda
7/9/2018
THEY WERE PATIENT WITH ME. THEY EXPLAINE EVERYTHING TO ME. GOOD PEOPLE

R
Reginald A
7/9/2018
When my home warranty with another provider expired I went looking to find someone else. It was because their policy prices dramatically increase to almost double.  That’s when I found Select Home in the internet. I am thankful for them because filing a claim has been easier. The price is affordable and reasonable. They walked me through the process very smoothly and my questions were answered. Couldn’t be happier with Select Home Warranty. Highly recommended.

J
Jonathan H
7/9/2018
I purchased my Platinum Care plan with Select 5 years ago. I am glad that I did not encounter any major issues with them. Though there were quite few confusion in the beginning but they manage to clarify that. Over the years Select Home continue to grow and get better. I recently filed a claim for my garage door and it was handled well. I would suggest every homeowner to try Select Home Warranty. Worth your money!

R
Rel H
7/6/2018
Do not buy this warranty. I was having a problem with my heating unit I call Select Home Warranty I was given a number to call no one answered the phone I called them back to let them know I didn't get a answer so they called the same number they had given me and they didn't get a answer this went on for 3 months while I had no heat. Before this company so happily takes your money they do not have anyone in my area that accepts this warranty. They finally found someone to come to my home but this company explain to me they have had problems with Select Home Warranty before and do not like doing business with them because they do not like to pay. I don't suggest getting this warranty I... Read More

N
Nancy w
7/5/2018
These people are horrible liars and ripoffs. First they sent a technician out and the diagnosis showed I didn’t have that coverage in place, so select talked me into adding that coverage so my problem could be fixed immediately. It’s been a month and so far 3 technicians assigned to the job refused to accept the job out of fear of not getting paid by select. So I called a technician that I knew did some work for them before only to hear that they no longer do business with select and is in the process of filing a lawsuit against them for not getting paid for work they did in the past. Select told me I need to hire my own technician and they’ll reimburse me.. Yeah I bet they will. Stay away... Read More

Nai B
7/5/2018
They such my first time calling and you have yo wait 24 hours for someone to get back to you . Disgusting my toilet has over flowed. But I have to wait 24. Hours for claim to process . really. Will get a new home warranty asap

Ed S
7/5/2018
Great so far. David the rep answered all questions and explained everything needed.

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