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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Ronald D
6/22/2018
I had heard about selecting warranty and I wanted to make sure everything in the house is completely safe so I decided to call Select warranty I talked to Richard Zoni and he gave me excellent service and I'm very happy

N
Nancy
6/22/2018
Mark johnson did a great job helping me navigate understanding and buying this policy

R
Raleigh H
6/22/2018
This is my third year with Select Home Warranty.  I did not switch because there were things that other company does not have that Select Home Warranty has.  It is PROMPTNESS AND HONESTY.  In this age, getting things done at a timely manner is what matters most. We could not just sit down the whole day missing work just to wait for a repairman to come to fix it.  Thanks to their honesty, I know what to expect.

A
Anita H
6/22/2018
Fast, Friendly, Affordable, Informative. William was super helpful and put me in the right plan.

K
Kiawannee G
6/22/2018
Jonathan Sullivan was an excellent representative to me, great customer service and very knowledgable.

C
Carol D
6/22/2018
I was pleased with the representative I spoke with He was extremely helpful If warranty is as good as the service. Representative it's perfect. Looking forward to a pleasant relationship with this company

C
Carlos V
6/22/2018
I spoke to one of there representative ,Mr Fred ,he was very professional, courageous & friendly..and gave me a great deal & discount.. I already recommend friends and family. Thanks Carlos Velazquez 😀

Tasha K
6/22/2018
I enjoy a peace of mind having Select! I have done claims in the past with no issues.

Kathy T
6/22/2018
The enrollment process was quick and painless and the cost of the plan is better than others, including the service fee. The enrollment specialist was pleasant and answered my questions.

Patrick M
6/21/2018
Worst service I have ever received from any company in my enture 51 years on planet Earth. That you give this company such high marks says a lot about the quality of your review. Good luck getting a contractor who knows what he's doing to come look at your problem...and it will take SHW 2-5 days to find someone to even come out. They are notoriously bad at paying their contractors, and the decent ones don't answer their calls anymore. When the drunk does show up, finally, he won't have most of what he needs to work on your problem. So it will take you another 3-5 days for the repair to happen. While you wait for that to happen, you'll fight with their phone reps and "supervisors" over... Read More

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