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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
Doug D
11/23/2023
there are a lot of negatives why not share those for info

royalbluace1
11/21/2023
The fact that this company has any stars is unbelievable! I called to inquire about specific types of coverage only to be met with a rude, condescending and unprofessional agent! Someone is stacking the ratings because I see that I am not the only person to get such a bad first impression. I WILL NOT be doing business with this company. You may want to train your agents about what true customer service is and what it means why a "hard or aggressive" technique will get you no where!

2339deb
11/12/2023
I called to inquire about their policies. The man was rude, and just wanted my credit card number. He didn’t want me asking questions. Even got huffy when in the first 1-2 minutes I wouldn’t give him my credit card number. I had to hang up on him. FRAUD!!!

jessica.j.mayfield
11/7/2023
If i could give this company zero stars I would! They were horrible. Poor customer service and they just read scripts instead of actually figuring out an issue. I requested to cancel three times and it’s like they’d hold you hostage and drain all your money while the “loyalty department” tried to make it right. I was told they would lower my monthly payment and my service fee- that was a lie. I did a claim and paid a higher service fee than provided… they said they would refund the fee but never did. They charged me the wrong monthly payment and refused to pay for labor for an approved claim. After canceling the account they charged me another fee after saying they wouldn’t. They refused... Read More

Dennis E
10/18/2023
Chase was more than helpful on initial call. Looking forward to working with them.

Jeanette S
10/17/2023
Sam was very thorough, informative and patient. He gave me every possible discount

P
patti
9/26/2023
How this company got a high rating I don't know, They tell you one thing and do something else. I was told I could pick my own repairman but when I submitted the claim they refused to pay. Said I had to get preapproval and use their repair people. I specifically asked about repairs and was told not to worry cause I could submit claim after my repair was done by the person I wanted. Talk about fraudulent practices. I am letting the BBB know about this company. Don't waste your money on this company. They are not worth it.

S
sean l
9/13/2023
THE WORST COMPANY EVER DON'T USE THEM PLUS THEY CHARGE YOU TO CANCEL YOUR CONTRACT BECAUSE THEY SUCK AND HAVE CRAPY COUSTOMER SERVICE!!!!!! I WISH I DIDN'T HAVE TO GIVE THEM ANY STARS

imogene.ricketts1
8/28/2023
Shady Company, they promise that I could bundle multiple issues and now that I have multiple issues, they are saying that I can't bundle the issues now and do one service plan. This company is fake and make promises they can't keep. DONT USE THIS COMPANY. Their rates might be cheap but service is HORRIBLE I have multiple properties with them it's really BAD!

S
Scottu
8/25/2023
This company is the worst, a scam. I would give them a 5 minus star of available. Two of my gas stove eyes went out. The contractor they sent could fix one of them. I called select and they said they did not get the report from the contractor and to call back in ten days. I called back in seven days and they told me I had to file another claim and pay another 75.00 deductible. I had roof leak coverage, I called 5 different times and was told they did not have a roofer available and to find a roofer and I would be reimbursed. No roofer wanted to deal with them. A month before my policy was up for renewal, I called them again. Surprise, they had a roofer. I made the appointment for the... Read More

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