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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
A
Amanda F
5/8/2018
I initially had an issue with Nathan, the first person who contacted me . Reached out to him the next day and still wasnt 100% satisfied as he wouldnt listen to the words that came out of my mouth! QTips help with that btw! However I emailed customer service and a man named Ron contacted me and hands down THE BEST CSR i have EVER talked to!!! He LISTENS and helps you with what you need and doesnt try to con you into something you dont need and cant afford. (Like Nathan did) Thank you Ron for being so nice and helpful amd and resolving my problem quickly and effectively and POLITELY!! Your the best!

D
Dorothy W
5/8/2018
We had to put in a service call for our AC unit not working, Select helped find an AC repairman, however they said it would take two weeks to get someone out here. I told them we live in AZ and we cant wait that long and it was early July, there were fires in the area and it was a stressful time, but they finally told us we could find one ourselves and call for an authorization. They reimbursed us for the service call but it took them two months to do that. Overall we got things taken care of.

B
Beverly J
5/8/2018
Leaving AHS for the savings offered by Select has proven to be a mistake. Each service call has been delayed and this time I’m forced to let cate and employ my own provider and wait for a refund.

J
Jose D
5/8/2018
I worked with Belinda to get enrolled and the process was quick and painless. Having someone to contact directly is a appreciated.

S
Sadan k
5/8/2018
Belinda was very helpful and it was easy to enrolled. Thanks for your help Belinda.

D
Debbie H
5/8/2018
Adam was the representative I spoke to and he was very knowledgeable. I would highly recommend speaking with Adam

E
Elaine A
5/8/2018
The policy holder agreement I received in the mail was inaccurate but Ron Smith was very helpful and resolved my issues within minutes. Polite, friendly, professional...and most of all efficient problem solver.

T
Terri L
5/8/2018
Wow! I am very impressed. My dryer was fixed quickly, professionally cleaned and good to go. I was CERTAIN it would have to be replaced, but Dusty's Appliance Repair, the local Select Home Warranty vendor, was absolutely top notch.

T
Terri L
5/8/2018
Wow! I am very impressed. My dryer was fixed quickly, professionally cleaned and good to go. I was CERTAIN it would have to be replaced, but Dusty's Applicant Repair, the local Select Home Warranty vendor, was absolutely top notch.

N
Nikki
5/8/2018
Fred was very helpful in answering my questions. So far nice company no problems. Hope I don't have any regrets in the future.

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