We research all brands listed and may earn a fee from our partners. Research and financial considerations may influence how brands are displayed. Not all brands are included. Learn more
  1. Home
  2. Home Warranties
  3. Select Review

Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
Our content is free because we may earn a commission when you click or make a purchase using our site. Learn more.
Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
See Details

How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

Our Comments Policy  |  How to Write an Effective Comment

Leave a comment for Select Home Warranty
Minimum 12 words.
 No maximum length.
* What's Your Rating?
To make this comment as helpful as possible for our community, please provide at least 2 sentences.

4214 Customer Comments & Reviews

Loading Reviews ...
M
Maya E
3/28/2018
We started our service with Select around a year and a half ago. Not really any problems with my appliances in my apartment other than an issue with the digital display on the microwave being blank. This claim was taken and a company came and installed the part. If I have any more issues I will let you know.

T
Tony V
3/26/2018
The 24 hour period I waited and the resolution of said failure of my freezer were better than average. The service technician took special care to make sure my food did not all defrost and get ruined.

R
Ripley P
3/26/2018
Very please in the last SHW experience. Our HVAC was not cooling and the contractor that was sent was very easily able to fix and get things back on track.

M
Mitch B
3/26/2018
The contractor was very timely and worked for two hours until the job was done. He also came back on a follow up to repair another problem I was having. What I liked is he went back without even asking to make sure his first job was still working. Wonderful!

S
Stan Y
3/26/2018
Our garage door broke and it took some time for them to come and bring a service company. The work was good and the operating digital display works better than the old one.

R
Richard C
3/26/2018
Don't walk, RUN away from this warranty company. I got sucked into getting it because they kept lowering the trade fee. Ok. I bought a house and called them to get coverage. "Is the A/C covered?" "Yes, sir, it is". Great. So about 4 months later my A/C went out. Living in Florida, you NEED A/C. So I called them. They sent a guy out to check it out. The furnace motor was bad. He called Select and was told it's not covered. So I called Select. Why not? "Sir, you must provide 3 years worth of maintenance records for it to be covered". "But I just bought the house. I did have maintenance done, but only once, right after I bought the house". "Sir, if you look at your records, it CLEARLY states,... Read More

M
Mike
3/24/2018
Signed up in November, agent told me leaks and full replacements are covered in their platinum plan. I have a recorded conversation with the agent with her confirming this information. Had the tech call in, their systems were all of a sudden 'down' and even called back in after he replaced it/submitted the bill after they said I could use my own tech because theres were too busy. Stay away they screwed me out of 1500 dollars in reimbursements

P
paula P
3/23/2018
Run from this company!!! They are a scam!! They will not pay for repairs. Read reviews on websites they are not affiliated with and you will see for yourself. So many people have been scammed by this company including me. I will give a 1 star only so this will post.

E
Eric C
3/23/2018
Kind of on a budget and thats why I have a warranty. The sink was leaking around the edge and it was covered that someone came and sealed around the sink. It was a simple job and it was done right.

Toshika J
3/22/2018
DO NOT PURCHASE A SELECT HOME WARRANTY!!! MY DOWNSTAIRS HEATING UNIT IS NOT WORKING PROPERLY. THE TECH THAT CAME OUT TOLD ME I NEEDED A NEW THERMOSTAT. SAID HE HAD TO GET AUTHORIZATION BECAUSE MY UNIT "HAD NOT BEEN PROPERLY MAINTAINED". (WHEN I SCHEDULED THE APPOINTMENT I WAS ASKED WHEN THE UNIT WAS LAST SERVICED, I TOLD THEM I DID NOT KNOW. SO THEY KNEW THIS FROM THE START) WAITED 2 DAYS WITH NO RESPONSE CONCERNING THE THERMOSTAT. I CALL SELECT AND THEY TELL ME THEY WON'T REPLACE THE "HEAT EXCHANGE". FIRST I'VE HEARD ABOUT A "HEAT EXCHANGE". I WAS TOLD BY THE TECH I NEEDED A THERMOSTAT! I AM NOW 4 DAYS DOWN THE ROAD & THEY ARE STILL TALKING "HEAT EXCHANGE". . SAID IF I CANCEL MY POLICY... Read More

Top Rated
Our Partner

🔥 SALE: $150 OFF + 2 Months Free

  • Trusted by Forbes, NerdWallet & MarketWatch
  • Coverage for HVAC Systems & Home Appliances
  • Free Roof Leak Coverage & Multi-Year Discount 
  • Flexible: No Home Inspection Required
  • Hassle-Free Claims Online or by Phone
READ FULL REVIEW >
See Details

Related to Home Warranties

Top Articles
Suggested Comparisons