Select Home Warranty Review
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.
They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
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4214 Customer Comments & Reviews
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So far this has been terrible customer service. I have waited almost a month to get my washer fixed and to have anyone contact me other than to say my claim has been assigned. First time it was assigned I waited a week to have the repair service call me. They did not return my calls. I was assigned another service this past week but as yet have had NO ONE call me. Calling the claims number only results in being transferred around and at least a 15 minute hold period. Unfortunately I paid for three years and I wish I hadn't!!
WARNING!!!!! If you are considering purchasing a home warranty, PLEASE DO NOT USE SELECT HOME WARRANTY. I did my research and they were rated #1. We purchased their warranty in July 2017, needed help with refrigerator in November2017. Contacted them, followed their rules, contacted the person they gave us to use. It needs a fan motor. Now in January 2018 they tell me they will pay for part, but no installation and no labor cost. This applies to any repair you need a new part to fix your problem. From a fan motor to your refrigerator or a new heat and air unit. We also had a part break of our garage door opener, because it was a part that sits on the rail and raises and lowers the door they... Read More
As Usual the serviceman was very good and his competence showed. He came and asked where the problem was and went to work and did a very thorough job. My AC unit was also checked and they also sent me a very good plumber when temperture was not right.
Last request with Select Home Warranty serviceman, sadly started at 8pm right before Christmas. The SHW rep calmed me down and said I would get a call. Mandi called me and told me to go under the sink and block the water until he got there. While he was in my home he had to blow torch the pipe and repair the leak so that it would stop. I am grateful even on Christmas someone could come.
They pay very slowly when I had an eligible reimbursement--I'm still waiting for a check after 6 weeks and many promises from them that a check is already in the mail. They don't have contractors readily available in my town, near a major city, so I have to call my own service provider (not the first time this has happened). They cover little of the very few claims I have made to them.
The success rate of repair and scheduling through their website has been pleasing. On several occasions I got call backs in a couple hours and usually the appointment was set to a couple to four days later. Contractors come clean and don't make messes a d of course what's important: they do the job right.
Yesterday my heat wouldn't come on and the cold front made it very painful here. I want to thank you for sending someone out so quick who found the problem and was kind enough to not only fix it but take preventative measures.
Select Warranty is my go to phone number on auto dial. The policy I have covers extra appliances in my double kitchen house. I have had some plumbing issues and plumbers always come on time and show me there license gleefully when asked. I hope this service level will come back every time.
By far the worst customer service I have ever experienced. I called for a heating issue, Select issued a claim and accepted the job quickly. The local provider Futch never did call and when I called them they were closed, with no contact. I called Select back, they put me on hold to make contact with the service provider. The Select representative came back and stated he had made contact but the cost would be $170.00 but maybe I could call the local provider and negotiate the price. 96 hours later no contact with the local provider. DO NOT buy from Select Home warranty save your money you will need it when you have to pay for the repair yourself, because Select sure won't do it. If... Read More
This is a horrible company and business plan. I've used home warranty companies in the past and unfortunately choose this one trying to save a few bucks. The service is awful and reimbursement is worse. i filed two claims and according to the lady I spoke with today my checks were mailed in October and the second one November 21, 2017 but according to the lady I spoke with today; the United States Postal Service sometimes takes 25 days to deliver the letter. Hopefully I will receive the reimbursement but I'm not counting on it. I will be cancelling my contract and hopefully receive a partial refund for the purchase price sometime in 2020.
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