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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Sage D
12/23/2017
My wife and i started a warranty platinum care package when i was just tired of all these contractors charging me through the roof nickle and diming me at every corner. My heat went out on 11/15 and there was a service representative available at a really late hour to take my call and schedule a repair. She was very quick and she gave me a time window of the next afternoon. Suffice to say great plumber and great experience.

H
Hasnain. H
12/21/2017
They lie to customers. Suppose to pay Me for microwave full but they said they reimburse me $95.00 for I said ok. Know they not even paying me my reimburse amount to prove I have email from them. When I was getting the insurance the said they will cover everything means ever when I called them for faucet they like we don't cover that. Plz don't get there service they are horrible.

M
Marcela R
12/21/2017
4/5 of my service requests were done very favorbly. The one situation that was not good is the contractor for the roof and how he left debree and had to come back to clean his mess after I complained. my other requests were on time and explained lots of details of what had to be done and repaired.

L
Lucilia O
12/21/2017
I have a hot pool in my backyard that had some damage during the hurricance in the summers end. SHW covered the repairs and had a pool specialist to me in a week. He saw where the motor got damaged and replaced it. Excellent work.

J
Janina V
12/21/2017
I love ice coffee and make it every morning. a month ago the ice stopped being made and the water was barely coming out. Called claims and they setup a ticket for me and I was able to track it online. 36 hours I had to wait for a return call with an appointment for the next day. The appliance repairer was a little late and apologized profusely. He wa quiet and calm while I watched him work. The hose in the back got carroted and needed replacing because water was not going through said hose. Quality job and appreciate it.

L
Lou R
12/21/2017
I love Select Home Warranty! I paid $400 for my warranty and my claim on 11/15, was for a broken garbage disposal. Today I received a check for a brand new replacement unit! What a great investment!

D
Douglas Guerrero
12/21/2017
Water heater, I have no idea why it decided to go out in this cold weather. I am very glad that the call I made to claims was taken seriously and getting a plumber only took one day. It was a team of 3 people that came and they worked a couple hours to get installation of a new water heater installed.

R
Ravi H
12/19/2017
My plumber came 30 minutes later than expected. I will forgive it though because he called me and told me he was having auto issues. When he came he did repairs and cleaned his mess that he left on the floor before leaving.

A
Amber R
12/18/2017
Some of my calls to service ended with me needing call backs because the service members did not have the correct answers to my questions. In these situations I receive call backs from more knowledgeable people. When they can't help me they setup claim appointments and so far all have those been satisfactory for me.

I
Ivan E
12/18/2017
I purchased a warranty in the summer time thinking that my Air unit had a clicking noise and if it broke I would be in big trouble. It turns out the noise went away and i had this platinum plan and felt like I didn't need it. Last week my heat didn't come on and the warranty also covered that. Someone came out and did the repairs. I expected to use this for one thing and then in the end for another so I change my mind and am happy with my purchase.

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