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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Tomasz G
11/15/2017
Every single problem we have had in our house-- select came through and never hassled me. Our house is older and all the appliances and the radiation heat system are original. For the cost of the warranty it brings great value.

I
Isla R
11/15/2017
SHW is a company I would highly recommend. After my Water heater service was disrupted because a connecting pipe melted I made a quick call and created a claim. I was completely screwed because I needed to take a shower and was not able to. SHW sent a pro to my house in 12 hours and the tech sodered a new pipe.

A
Adrian J
11/15/2017
SHW for me I consider a valuable partner, the service for 10 years I had an if I did not I would feel very insecure if any problems happened. You help me financially feel secure if something serious arises.

G
Giraldo S
11/13/2017
This contract Select Warranty sent was actually a great guy. He called right before he came and gave me a window and came on time. I was able to get him to also look at my dryer and make sure that was running since i had some concerns. He had no problem doing this and told me it was running fine. Love this kinda service.

Z
Zdenka F
11/13/2017
I telephoned Select Home Warranty customer service in early AM because my furnaced stopped going and I was freezing. They were very helpful in quick and came and temporarily got it running. They had to order a part and it took two days to get everything normal again. Really professional really recommend

V
Vit B
11/13/2017
Lets go with my review. Tecnician on time, garage door would not come back up. The chains completely froze in this terrible weather and needed to be heated and oiled. Probably only took 45 minutes of actual work. Select call and confirm was a good way to make sure my problem was handled and it was.

B
Basilio S
11/13/2017
They corrected an issue with a non working range fan thats built in over the oven. This unit is really expensive industrial and I am a pro cook. For me with the kind of money I spent it was well worth it now that I know they deliver on the promises of the contract.

L
Lidya S
11/13/2017
The dude that came to my house was really chill. I payed him $45 call fee. i got him from Select Warranty when I was using their web online tools. He came in about 2 days and fixed my dryer, thanx.

V
Vallery R
11/13/2017
I am going to say I almost never think a warranty program is worth the money in the end. Now that I have given Select Home a chance I retract my words. The cost of my annual plan was well worth it after I made three claims during february june and july. They covered my plumbing and heating pool issues and rather quickly I must add.

L
Lisa
11/13/2017
I wish I had looked for negative reviews on the net before buying a plan from Select Home Warranty because I would have known what I know now. It is so awful to have to deal with rude and snide customer “dis”service representatives and to constantly be told that your plan covers nothing and that your appliance is not covereved. Or if the contractor sent to fix the problem fails to fix the problem, that’s it! There’s nothing else to be done for you. Don’t purchase from this company.

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