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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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T
Todd B
11/1/2017
I agree with other reviews that service once in a while can be lacking, but SH Warranty has come back and made sure that I was a happy camper. That extra touch is why I keep using them over and over again.

M
Mike M
11/1/2017
I've been a customer since Select started supplying warranties in such a long span of time I had countless break downs of appliances and other things in my house. Select always cared for me as a customer and never once made a situtation difficult. Thank you and I will continue using you at this rate forever!

C
Chad Bailey
11/1/2017
I have had my warranty for 9 years and only once did I have a problem with a contractor sent to me from Select Home Warranty. I received a call back and the contractor was fired on the spot and a new one was sent later that day. They even gave me a free month of service for the hard time I had.

Jennifer S
10/31/2017
Worst customer service in my life! My first claim ever was to get heat on got a major run around. No service, no calls. Im disabled and thought this service would be helpful but the 7 people I spoke with all gave me the run around. It's 50 degrees outside, 34 at night!Day 6 of waiting for answer I cancelled and now got harassed by a very aggressive kid in retention dept. I was told I'd get a full refund and now he says that was an error. This is a total rip off, not just bad service, how about NO service! Do they realize I could have ended up in the hospital from being cold this long? Or dead????

R
Reggie G
10/30/2017
Here in Texas I have used Select Home Warranty for 8 years. The first time I ordered a 3 year contract and the second time a 5 year contract. In all those years I have made several claims and all of them were completed to my satisfaction. I never once received a bad company to my door that gave me any trouble. I recommend them 100%.

M
Marci W
10/30/2017
I WOULD LIKE TO GIVE YOUR COMPANY A HUGE THUMBS UP! YOU HAVE NO IDEA HOW STRESSED I WAS WHEN MY AIR UNIT BROKE AND WENT OUT AND YOU CAME THE SAME DAY WAS SUCH A WONDERFUL AND QUICK EXPERIENCE! THANK YOU!

A
Alis L
10/30/2017
They gave me no fuss or hassle when i called to complain that my garage door literally fell off the tracks one morning. The company they sent was licensed and insured and it was just a simple realignment that was repaired within 20 minutes.

L
Lani P
10/30/2017
I just finished up with a wonderful experience with Select Home Warranty. When I discovered my water heater was leaking I called them and spoke with Janet. She was very kind and helped me get the leak under control. Once complete she had a claim setup in her system and a repair person come the next morning. Gerald came and told me a line was bad and he replaced it on the spot. He cleaned the mess and I am happy with how everything is running in my place.

J
Judith A
10/30/2017
Me and my wife requested our Air Conditioner to be repaired online. After half a day we received a call back from Electric Air Supply. He was very friendly and came out the following day. Repair time was 2 hours with replacement of some parts and cleaning the deris. I was happy with the ease and quickness of it all.

P
Pamela W
10/30/2017
I save a ton of money with time and repairs. It is so easy to just call them and have them find a person or contractor to come in and fix the problem. The central air went and I only paid $60 for the initial call and the service man came back multiple times. This with the upgrades done could have cost me 15k and in the end it only cost me about 500 bucks. When the fridge went out the guy replaced the faulty part in minutes and its been working great ever since.

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