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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Ed C
10/29/2017
Worst home warranty company ever! Had issue with a 4 year old KitchenAid refregerator that the water was coming out when you pushed the ice switch. Service man came out and said that it needed a new board but it also needed a new gasket that was allowing water to leak on the board. SHW would only pay for the board and not the gasket that was causing the board to go bad and they wouldn't pay the labor to fix it. Then we had a 4 1/2 old garage door opener stop working. They couldn't get anyone to come out to repair it. The company that installed it when our house was new said they stopped selling/servicing the brand (Marantec). They would only replace with a new opener. SHW said... Read More

S
Stephenie r
10/28/2017
I woke up (Saturday morning) to a flooded garage bc hot water heater burst. I have been calling and submitting claims with no response. They voicemail says they are experiencing high caller volume and some will all me back. I have been waiting for over three hours and counting. No water in my house. They state I can submit a claim 24/7 but I guess they only respond Monday thru Friday. I'm frustrated and looking at spending the weekend with no water! Can't leave bc of pets. Very disappointed. I paid for my contract upfront no payout. I expected customer service 24/7. I will not renew with this company. If you have the time to wait when an emergency occurs then by all means this is the... Read More

D
Diane M
10/26/2017
HOME OWNERS BEWARE! Don't waste your hard earned money on this home warranty. 2-10 insurance or Old Republic will give you better service and a piece of mind than Select Home Warranty.This company had a representative call in July of 2016 his name was Edward. I asked if several things were covered and I was assured several times that it was. I was comparing them to (our insurance at the time 2-10). He stated that you won't have to pay anything out except a deductible depending on which one you purchase (We purchased the top one)but I am here to tell you it is a flat out con to get your money. My fiancé and I had A/C issues. We were continually having to have it serviced.... Read More

A
Alice V
10/26/2017
I've been using SHW for two years now and I am shocked at how quick they are to send out a contractor from the network and follow up to make sure the job is done to my satisfaction. I have been blessed to get some really great workers come and fix my issues. Thanks Select for doing your job well for me.

R
Richard West
10/26/2017
The claim we filed was done really quickly and was directly straight forward. They arived promptly after a day and quickly identified the problem we were having. Every time I have called SHW they have been really patient-polite and helpful. Once in a while I have received longer wait times on phone and for my technician to arrive but other than that I stronly would recommend them.

G
Gerald Lujan
10/26/2017
Efficiently diagnosed my problem on the 3rd and came in on the 5th with the proper parts to repair my Sump Pump. Incredibly hospitable as was the dispatcher on the phone. I would certainly say they are a good place with a good network.

K
Kevin Thomas
10/26/2017
I have been super happy with the Select Home Warranty platinum care plan overall. I have made several claims in 5 years and other than one negative experience with a roofer(which they rectified), they have pleased me.

W
William Stroupe
10/26/2017
Select Home Warranty has been serving my home with their platinum program for 4 years now. I make on average 1 claim per year and they always call me back and make a quick appointment for me. Other than the $45 I pay everything has been covered.

J
Johnnie Edwards
10/26/2017
Our service call was handled with the utmost care. They were very prompt in getting a service call number out there and assigned a contractor to our home. When Select came they worked fairly quickly and meticulously cleaned the premises when they were finished.

B
Bobby H
10/25/2017
Submitted the request for service for my gas furnace on the telephone. I received a call at 3:30 and by 6pm he came. He needed a part and called a local shop and got it right before closing and fixed the furnance that night. He was cordial and friendly. Well Done.

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