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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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B
Brandon M
10/11/2017
The problem of plumbing stoppage can be troublesome if not resolved at the earliest. The moment I sensed flow problems in the plumbing lines, I called Select claims. They agreed to look into the issue and sent the plumber to investigate on the next day. The plumber removed an air lock and then changed some fittings and the flow was back to normal. Thanks Select for the problem resolution before the things went out of hand.

J
Janet H
10/9/2017
My second house came with a Select home warranty valid for one year. The service, technical know-how and efficiency was so good that I am now converting the first home also to the Select home warranty.

B
Brian W
10/9/2017
I had to call the Select claims to set right the Central vacuum as it was not generating the desired negative pressure. The technician came on the third day and had to change a few seals in the pump to arrest the leak in the pressure. I have all the reason to be annoyed because of the delay in sending the technician but nonetheless I am happy with the performance of Select in resolving the issue.

E
Emily Y
10/9/2017
The plumbing system needs a bit of care every alternate year. I make it a point to call the home warranty team to have a look at the troublesome areas of plumbing, a few of which I identify. This year I got a separate line installed for each bathroom instead of the single one for both. The water pressure has increased and bathing is highly enjoyable. Thank you Select for the support.

F
Florence B
10/9/2017
After a discussion for about two hours with the Select sales person, most of my queries were answered. I chose the Platinum care plan and an annual contract for one year. As I was about to pay the sales person announced a bonanza and I got two months extra warranty coverage in the same price. Now that is what appealed to me the most. Thanks Select for that lucrative introductory offer.

M
Mary E
10/9/2017
My family has unanimously agreed for a 3 year Select home warranty contract at the time of renewal next month. We had four equipment failures this year and Select handled them professionally and efficiently to our satisfaction.

A
Anthony S
10/9/2017
The refrigerator tripped and then refused to start. The Select support was called for and the expert discovered a serious issue with the compressor. He finally declared the compressor beyond repair and recommended a replacement. The Select home warranty was quick to respond and sent in the replacement compressor in two days' time. I had to pay for the gas top up and technician fees only. This is when I realised the real benefits of the Select home warranty annual contract. Just to mention for record, my refrigerator is working absolutely fine.

R
Raquel V
10/4/2017
It was a peak summer month and our five year old AC was struggling to keep the bedroom cool. We called the claims department and informed the status. They sent the technician on the 2nd day to investigate and set right the cooling. This time the problem was in the condenser which seemed to be beyond repair and the technician recommended the condenser replacement. The approval came in the form of a cheque through courier. With the new condenser in place the AC is running fine and cooling better. Thank you Select.

J
Joan M
10/4/2017
The family dependence on machines came to light when our clothes washer developed a snag. Select Claims entered the picture and we had the technician coming to attend the machine. It was an electrical fault and the repair was completed in half an hour. Thanks Select team for a prompt resolution.

M
Mae L
10/4/2017
Three properties and all running on annual contracts with the Select home warranty, is my plan for the current year renewals. I have been tired and sick of handling three different home service companies in the past. Even after payment of full amounts to the concerned parties the results were not up to my expectations.

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