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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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Naomi P
10/4/2017
The Lawn sprinkler system is the lifeline of the grass as it gets a daily dose of water from it. I had to call Select claims department when the sprinkler system developed a snag. The response happened the very next day and the system was functional before the sprinkling time. Now that is some speed. Good work Select.

H
Heather J
10/4/2017
I keep the additional furnace as a standby in case the first one is unable to perform. However, I had to summon the Select technician when I found an operating problem in the additional furnace. I had to arrange some spare parts as well and the additional furnace was restored to normal working after 72 hours. Took some time but I am pleased with the amount of effort put in by the Select team.

J
Jarred G
10/4/2017
The garage door opener does make some noise but the other day when a bolt dropped from the door I felt that something was fishy. A quick call to the Select claims department had the expert sent to my place the next morning. It took them two days to repair with some spare part changes but it was a thorough effort.

J
Jeanne G
10/4/2017
Despite taking all care in the plumbing system when we bought the house three years ago, we had the plumbing stoppage problem coming in. The family was a bit sceptical about the solution to the problem but hats off to the Select team which diagnosed and removed the fault in a matter of 24 hours.

A
Alan J
10/2/2017
When the summer temperatures rose the cooling was becoming ineffective and needed servicing. The technician from Select home warranty worked with clockwork precision to set right the problems. The service was quite effective as the cooling has improved to the desired levels. Thanks Select.

W
Wolkan B
10/2/2017
The season was changing and the additional AC Unit breakdown was not considered a priority in the house. For Select Home Warranty it was business as usual. They came, checked and repaired the additional AC unit and handed it over in running condition. Now, that I call total professionalism. Well done Select.

C
Carol B
10/2/2017
The sump pump maintenance is a messy affair but I find the Select team well versed to handle any kind of situation. This year when I had a breakdown they came in with all the required tooling and tackles and put it back in operation within 30 minutes. Now that is amazingly quick for a sump pump repair. Great work! Select team.

A
Angela S
10/2/2017
When I bought the new house, I made it a point that I will get the plumbing system checked and set right before shifting. I roped in the Select team as the house was covered for the home warranty through them. I got a few changes made based on my past experience and in consultation with the visiting technician. I am now 99% sure that my plumbing system will work fine. Thanks Select for the support.

B
Barbara T
10/2/2017
I had a second breakdown of the Garbage disposal system in less than three months and I called up The Select claims department for it. They assured me of proper investigation and repair and they did it. The repair technician found a fault in two of the levers which were bent and creating problems. The levers were replaced and the system was back in operation within 4 days. It seems to be a proper resolution by the Select team as the garbage disposal is operating smoothly and without any problem.

L
Louise R
10/2/2017
Thanks to the 3 year Select home warranty contract, I got the coverage for small items like stove and ceiling fan etc. I can straight away approach the claims department in case of a breakdown without having to worry much about the coverage in the contract. That is a good return for my three year upfront payment to Select.

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