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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

Loading Reviews ...
jamie.lynn.moore19
7/15/2021
Quick, easy contact. Consistent customer service. I would recommend this home warranty company to anyone!

ewilliamson0202
7/15/2021
I just canceled my Home warranty with Choice. Did not know who to do to find a good honest warranty company. I spoke with Henry Richardson and he was amazing. He explained the coverage to me and answered additional questions that I had to ensure I get the beat coverage.

davidcorreia5365
7/15/2021
Great service by Greg Thompson setting up my warranty. Helped me out with rates in Colorado due to the higher costs.

Cindy M
7/13/2021
AVOID !!AVOID !! I never write reviews but My Hair is on Fire. 1st My home is only 5 yrs old so didnt expect to have to make a claim for at least couple yrs but AC went. We have bad weather. I called and put in a clam 7/13/21. I bought policy 6/11/21, told Me You had to wait 30 days so just My luck AC goes on the day. This morning I spent 40min. on phone. they said it was a pre-existing condition. My voice went up. They did take 2 months payment. They put in claim, said Id get a call. This afternoon another 45min. Said They couldnt even find My policy. They gave Me a claim #. Finally afer transfered 3 times I was told is wasnt 30 days that I opened it 6/13/21. Lie plus that was a Sunday.... Read More

darlwei07
7/12/2021
I am extremely disappointed in the customer response, and the misguided policy information. Minimal coverage for the amount you pay for this service. I called about my roof and the contractor they sent didn’t bring a ladder. My ceiling fan broke and they sent a response that they would reimburse me $45 , surely can’t buy a ceiling fan for that amount. Run from this company it’s not worth the money. SO DISAPPOINTED in this warranty company.

L
Leo
7/11/2021
I appreciated receiving the information on the Home Warranties, along with the options of payment and discounts.

Yolanda L
7/1/2021
My washer broke down. I called Select Home Warranty for a repair. The repair person came and said the cost for parts and labor came to $1300.00. Select Home Warranty will only reimburse me $125.00. Which is ridiculous. I'm not understanding why their rating is high. They are terrible. The sales rep were pretty persuasive to get your money but don't file a claim, that's were they get you!!!!!

yourmoney1.ws
6/30/2021
The worst home warranty company is select home warranty. I put in a claim for my ac unit on June 12th. They finally got a technician out June 15th. They didn't give me a status in the 24 to 48 hr time frame like they said they would. I called them and they said they needed more information from the technician and would call him while I was on the phone. The technician told them that my unit needs a new compressor but it would be more cost efficient to replace the unit. Another 2 days later, no status yet. I called again and they said they needed more information from the technician and would call him while I was on the phone again . I asked them why didn't they call the technician before I... Read More

jyholick
6/29/2021
Horrible experience as live in hell! AVOID AVOID and AVOID.. I purchased two 3-year warranty for two different properties about 2 years ago. Recently I had my first claim experience with them. I filed claim online on a Thursday and I hear nothing back. Not even an email confirmation. Friday I called, they tell me I need to wait till next Monday because my claim is still under review. Monday, I called, this time, they said will connect with GE technician (my GE cloth dryer had an issue). So as they connect with GE, I am on phone listening to music for 45min total and they tell me, sorry our system is down, I can't schedule you. please call us back later. I called later same day, they said... Read More

as_eddin
6/28/2021
I Purchased sprinkle system warranty . My claim was rejected, they said that the policy does not cover leak in the valve of the sprinkle system. i had to pay 60$ to get the rejecting service

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