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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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M
Mario C
9/13/2017
My refrigerator repair cost me $45 for the technician fee for the relay replacement when I got it done under the home warranty here. It would have cost a hefty amount of $250 I paid when if I got the repair done from the someone local.

M
Maria S
9/13/2017
I have an additional AC unit installed at the back of the house for emergency use. I failed to check its functioning and it ditched me at the time when my main bedroom AC was giving trouble. Luckily I had them both covered under my warranty and the expert arrived in quick succession of my raising the claim. The faults were minor and were quickly repaired by the technician. Luckily I was without the AC for only 4 hours. Fast response and effective skill-These are the big reason I like having a home warranty

M
Maria F
9/13/2017
The cooling system in the house was not effective when I bought the house. I complained to select and they sent the technical expert to look at the problem. He made certain changes in the program and adjusted some baffle positions. The cooling improved by almost 2 degree drop in temperature. Thanks as I was not expecting such an effective solution to my problem.

M
Michele H
9/13/2017
I took my sump pump for repair to a market location. The charges were very hefty and the time taken was 5 days more than what was promised. The pump failed again and luckily I was a member of this home warranty company. The cost was less than 25% of what I had paid earlier and the repair was on dot.

K
Kimberly
9/13/2017
When I bargained for something extra for signing an annual contract, they gave me two post-dated coupons. These come into play after the annual contract finishes and I get 2 months free extension. I liked it and accepted the offer.

D
Dorothy R
9/13/2017
I keep my stand alone freezer well stocked. When it suddenly stopped cooling, I was very worried. My husband called Select our Home warranty coverage for the freezer. The technician arrived and diagnosed the fault. The refrigerant gas had leaked. The equipment was tested for leaks with soap solution and brazed. I had to pay for the refrigerant and some nominal charges for the services but it was worth it. The job was professionally done and the cooling was excellent.

C
Charles N
9/13/2017
After spending a fortune in getting my washing machine and AC repaired from the market, I switched to the home warranty insurance. I am much happier today with a very economic and efficient system.

K
Kevin
9/13/2017
I was shouting at everyone when my AC stopped cooling in the peak summer. I must have said something bad to the claims as the repair technician arrived only on the next day afternoon. This time I only requested him to repair my AC and he did it in half an hour. I have learnt from the experience.

C
Charles N
9/13/2017
After spending a fortune in getting my washing machine and AC repaired from the market, I switched to the select home warranty insurance. I am much happier today with a very economic and efficient system.

F
Fran L
9/13/2017
I bought the "Platinum Care Plan" from Select Home on the recommendation of the sale person and I stand by my decision to this date. The limited breakdowns that I have in my house are well taken care of.

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