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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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J
Jana D
9/2/2017
I still remember the smart sales person who sold me the platinum home warranty describing its plus points. At that time I was in two minds whether to go in for it or skip it altogether. He convinced me for the platinum plan and I am glad that I took it. Today, after 2 years and with more than 5 breakdowns in a variety of equipment, I have got peace of mind as the repair and replacement work has been done meticulously.

E
Elizabeth M
9/2/2017
I was getting some strange sounds coming from the ducting when the air conditioning was running. A particular section of the house seemed to have a lot of vibrations too. When I lodged a claim the first technician just brushed it off as a hunch. Not satisfied with his answer I asked for a ducting expert from the Select. This guy was quick to point out a failure in the vibration damping spring hanger. Once replaced the ducting became quieter. I got the false ceiling redone through them too. Good learning experience for me.

G
Glory B
9/2/2017
I was quite perturbed when my garage door was not opening and my sedan was stuck inside. I picked up a hot conversation with the claims department. Despite my odd approach the claim department sent the technician and got my door repaired in the next two hours. I called them up again and said sorry and thank you.

L
Linda
9/2/2017
The refrigerator freezer was behaving like it was an extension box of the refrigerator. We tried in vain to get the freezing operation to work but it was simply not happening. I called the claims department and registered my claim. The technician was there at noon time. We were surprised to see the freezer working within the next 30 minutes. Hats off to Select Platinum.

S
Shannon R
9/2/2017
I purchased a condominium about 7 months ago and it was bundled along with it. I have used the warranty coverage several times since then. Based on the services provided I must say that I am very satisfied with my platinum plan.

H
Hugh S
9/2/2017
I must appreciate Clara Montana who is a customer support specialist at Select Home Warranty. She was instrumental in resolving the conflict between two contractors and finding an amicable solution. As a customer we got the desired service and well in time. In fact, both the claims ran parallel and effectively.

D
Deborah J
9/2/2017
Though I do not support automated systems, I appreciated the quick response from Select. The technician who serviced the sump pump knew the job very well. He ran his own developed diagnostic and fixed the fault in 15 minutes. Wonderful!

M
Marshall S
8/30/2017
The leaking kitchen faucet was making life miserable for me. I had lodged the complaint with selecy home warranty. It took them three days to locate the part and make it available for the repairs. I was a happy when the plumber finally arrived and completed the job.

F
Freddy Z
8/30/2017
I am living in a rented apartment and I made sure that I purchase a home warranty the day I shifted there. The first breakdown that happened was that of the dish washer. The technician arrived the very next day and made a thorough investigation. He declared that the dishwasher was past its prime. On his recommendation we received a check. We like the customer centric approach of the company.

E
Elmer S
8/30/2017
All the services provided by select are excellent. The only disappointment was when they showed my account as past due. I had never missed a payment or got late in making the payment. The company corrected the flaw as soon as I wrote to them. Because of the wrong reflection I have rated them 4.5-star.

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