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Select Home Warranty Review


ConsumersAdvocate.org Rating: 4.9 / 5 (Excellent)
4,214 Customer Comments & Reviews - see all comments
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Select Home Warranty is a New Jersey-based company that provides home warranty plans across the United States.

They offer three levels of coverage, with optional add-ons to allow homeowners to fully customize their warranties. The company covers all makes and models of appliances and systems. They have a B rating with the BBB.
 
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How is Select rated?

Breakdown

5.0/5
Transparency
4.8/5
Claims Processing
4.8/5
Coverage Options
5.0/5
Additional Benefits
5.0/5
Customer Experience

Overall Rating: 4.9 / 5 (Excellent)

Select Home Warranty’s lack of a term maximum is very attractive, especially when considering their comparatively generous appliance and system limits.

They do have a waiting period for service and require maintenance records, which can be off-putting to some customers. Select is an excellent choice for customers who value savings and flexibility.

Coverage

Key Facts

Plan Types
Combo Plan
Benefit Limit Type
Per Item

Coverage Options - 4.8 / 5

Select Home Warranty offers combination policies that cover 15 systems and appliances, in addition to additional specialty item coverage.

With no term benefit limit set, the company has no caps to their coverage claims.

As a matter of company policy, items will only be covered if they have not been repaired prior to service, or if their malfunction is due to user error.

What does Select cover?

Covered Built-In Systems

  • Air Conditioning
  • Heating
  • Electrical
  • Plumbing
  • Water Heater
  • Central Vacuums
  • Ceiling Fans
  • Ductwork
  • Sump Pump

Covered Appliances

  • Refrigerators
  • Dishwashers
  • Clothes Dryers
  • Clothes Washers
  • Ranges/Ovens/Cooktops
  • Built-in Microwaves
  • Garage Door Openers
  • Garbage Disposal
  • Stand Alone Freezer

Exclusions

For a full list of Select exclusions, check out this page.

Specialty Items

  • Pool/Spa
  • Well Pump
  • Septic
  • Roof Leaks
  • Lawn Sprinklers

Contract & Price

Contract Details

Minimum Contract Length
12 month(s)
Home Inspection Required for Contract?
No
Online Quote/Application

Contract & Price - 4.5 / 5

In the case of Select’s yearlong base-level contract, no home inspection is required prior to full coverage.

For the sake of education and peace-of-mind, this company provides a sample contract and quote calculator on their website.

In exchange for a $75 administration fee, they also offer a pro-rated refund if the initial 30 days have expired.

Sample Contract

Select provides a sample contract for potential customers on its website: Select Sample Contract

Cancellation Policy

Select reserves the right to cancel the service contract in the event of fraudulent conduct or misrepresentations by the customer, failure to make the required payments, or upon agreement.

The customer may cancel the agreement within 30 days from the order date of the agreement and will be entitled to a full refund only if no service has been provided under the contract.

After 30 days, the customer may receive a pro-rated refund for the non-discounted annual plan cost. The customer will be charged a $75 cancellation fee, plus any service expenses incurred by Select Home Warranty.

Claims & Service

Claims

Maintenance Records Required for Service?
Yes
Waiting Period
30 days

Contractors & Service

Contractor Selection
In-Network Only

Claims Processing - 4.8 / 5

Once the policy holder has been covered for the entirety of their contract-mandated 30-day waiting period, Select allows access to their in-network contractor services.

In addition to requiring maintenance records in order to provide service, Select also insists that they be notified. If they are not, then reimbursement may be forfeited.

Select Reputation

Company Details

Year Founded
2012
NHSCA Membership
Number of Employees
2-10
TrustPilot Rating
8.4 out of 5
BBB Rating
B
BBB Positive Reviews
38
BBB Neutral Reviews
28
BBB Negative Reviews
273
Date Collected
2019-01-21

Reputation - 5 / 5

Select Home Warranty is a relatively small company that is not a member of the NHSCA.

In addition to their TrustPilot rating of 8.4 out of 10, this company has held a B rating with the Better Business Bureau since 2012, backed by 38 positive, 28 neutral, and 273 negative reviews.

Contact & Additional Information

Homepage URL
https://selecthomewarranty.com/
Company Phone
(855) 267-3532
Headquarters Address
1 International Blvd Ste 400, Mahwah, NJ, 07495
Mailing Address
One International Blvd. Suite 400, Mahwah, NJ, 07495
Year Founded
2012

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4214 Customer Comments & Reviews

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L
lesa
7/22/2017
Do not purchase! I tried to put in a claim 1st time & every time I called it was someone different who barley understood English, they expect you have maintenance records on everything before they approve! I was placed on hold for long periods of time and was transferred to all kinds of people, I cancelled that day, only had for 30 days and would NEVER recommend to my worst enemy...

S
Select W  
Official Response

Admin of Select Home Warranty
Lesa, We do apologize for this experience however with the information provided we don't see this account in our system. We would love to help you with your concern. Please call us at 855-267-3532 x 5032.
M
Monica D
7/21/2017
Great customer service. The representatives answered all my questions and provided me with all the information needed to hire my own technician. I was reimbursed accordingly. I am happy with the service.

Marcia C
7/20/2017
When I contacted this company to purchase a home warranty, I was given information over the phone that turned out to be nothing like what was actually in the contract. The price was twice what I was quoted. They charged my credit card before I even accepted the contract and now I'm having trouble getting them to cancel it and return my payment. I spoke with a supervisor today and he made no apologies. I have since gone with another company and they don't start charging until after your 30 day waiting period and the contract is exactly as promised. Better prices too.

Select W  
Official Response

Admin of Select Home Warranty
Macia, We do apologize for your experience. Your card has been refunded in full. If you need any additional help please reach out to our billing dept. Thank You
D
david l
7/20/2017
The technician who was hired by Select to repair the washing machine was very professional. My repairs were approved and completed within a very reasonable amount of time. Select Home Warranty took the time to explain the claims process and how the approval system worked. I was overall very satisfied with the service. 5 stars.

A
Andrew T
7/20/2017
Very pleased with my service. The pool pump broke and Select had someone come out and repair it. Everything I needed was always taken care of.

M
mitch b
7/19/2017
Select Home Warranty sent a contractor to the apartment to repair the dishwasher. The contractor arrived on time and repairs were completed as soon as the parts came in. The overall service was very easy. I recommend Select Home Warranty.

P
Paula S
7/18/2017
I filed a claim online for my water heater. Select had a contractor at my door within 48 hours. Repairs were made on the spot. The service was excellent.

F
Fogal
7/17/2017
My freezer / fridge just out of the blue stopped. I just did my food shopping . I called SHW in a panic. The gentlemen calmed me down and sent a tech by the night time. He repaired the issue super

L
Louisa
7/17/2017
My pool machine wasn't working. I didn't want to play around with it. So I called SHW and made sure i have the pool coverage. Once they confirmed it we filed a claim. and with in 48 hours a pool company came and turned it back on

R
Robert
7/17/2017
my plumbing thru out the house seemed very faint. Every time someone would flush it would take awhile for the flushing noise to stop and when someone washed there hands there was basically no pressure. I called select and ask to send someone over. They came the following day around noon and replaced a pipe.

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